Best in Bicycle Store

23 minutes ago

MO

Shipping to me took longer than expected, but the part was perfect for my vintage brakes! Always a good source for obscure bike parts!

19 minutes ago

JK

My go-to source for tires and tubes and I always check their site when I'm shopping for anything else bike-related. Prices are aways great and they ship fast. I recently returned some tubes (I had ordered the wrong size). Customer support was very helpful in answering my questions about the return process.

An hour ago

VB

I have not received my order or info as to the status of delivery

An hour ago

JE

Great place to order bike parts from and top of the line service.

11 hours ago

MO

2 days ago you respond to customers on Trustpilot. But I’m still being ignored weeks later. Still no bike. Still no response to emails!

19 hours ago

KS

Excellent customer service to match the quality of the bike.

A day ago

AA

Best price and speedy service!

2 days ago

AD

I am really impressed on the quality of the bike. The screen is amazing and large. Easy to use. Good thing my husband was there to help it is a heavy bike

A day ago

BR

Exactly the hard-to-find part that I needed. Shimano SC-MT800 System Information Display, as part of my DI-2 system upgrade.

Updated 2 days ago

JM

Normally I’m a huge fan of store and service, always make trip to store when in town. This time they all fell flat!! I made a purchase and CS rep wasn’t best to begin with, my purchase had to be picked up from another vendor (I live OOS) so she charged me $45 for shipping. Ok.. after purchase my spouse was making small talk to a salesman who mentions the Scheels in the state I live is actually now open. The shipping is free if not to far. It’s a bit of a drive but definitely worth $45. I go back to cashier station and request to have changed to Scheels in my state. CS reps say I have to work the same ‘happy’ person. The 1st time.., yay… her attitude was ever better… she gets a bit more rude like it’s my fault I didn’t ask. So I say, ‘you didn’t offer this as an option’ her reply ‘I don’t have a map of your state to know if you live close’ As you can tell it did not go well. I’m then informed 2 day shipping and I can pick up my item. After 4 days calling my store doesn’t have item. Going back and forth Finally get ahold call Colorado and yes.., they NEVER SHIPPED THE ITEM. Never reached out to me to let me they had issue, never sent it, nothing’ Just sat at their store for over a week. I get a ‘supervisor’ who confirms it has now been sent and I’ll be able to pick it 2.5 weeks after the purchase, when I made purchase to get 2-4 days and planned this 4 hour drive then. No real apologies, nothing.