InPost UK Reviews

Never used before this week. Now I've used it a few times. Pretty faultless. Easy to use on garage forecourt, simple instructions, good communication via email confirmations. 👍 great.

Date of experience: May 30, 2024

Very easy to use, found nearest location in seconds booked it took parcel scanned barcode door opened and put it in, was collected in an hour on its way back love this facility

Date of experience: May 28, 2024

Really convenient way to get your purchases especially when you work shifts and don’t know when you will be home, will definitely use again.

Date of experience: May 30, 2024

So easy to use at my local garage. But when will the lockers at Theydon Bois Station be brought into service? Even more convenient there.

Date of experience: May 30, 2024

It’s easy, convenient. Keeps you up to date with messages, regarding, sending and receiving! And had no problems at all with customers receiving their goods

Date of experience: May 30, 2024

Used Inparcel to send off a vinted parcel, Was a bit uncertain whether I had needed to print off a label but I had phoned customer service and been reassured that my digital code usage means the courier will print it off and attach it for me. Quick and easy process!

Date of experience: May 30, 2024

yes very good except when i went over there to go and get my stuff at londis they said they needed proof of idea even though it was clear i was old enough

Date of experience: May 30, 2024

This was my first time using this although I did need some help, but it was so quick, so much easier than using the post office.

Date of experience: May 30, 2024

First time I've used this type of service, absolutely amazing, I just hope the other half of the journey is as perfect.

Date of experience: May 30, 2024

so easy to use, packages delivered perfectly and always on time. i choose inpost for all my deliveries, the only delivery service i trust to deliver/receive my parcels.

Date of experience: May 27, 2024

I haven’t had a bad experience with in post, it’s so easy to use and I would recommend anybody to use this service.

Date of experience: May 27, 2024

Today was fine as there was a compartment available. However in the past I have had issues trying to find a vacant locker location. On the website I have been told before there was room at a certain location, however when I have gone there immediately, this wasn't the case. It would be great to have some sort of realtime information

Date of experience: May 30, 2024

After receiving my notification that my parcel was ready for pickup, it took me no time to have my parcel with me.

Date of experience: May 30, 2024

Very easy to use the inpost system. Delivery to locker notified by email. Will definitely use again

Date of experience: May 30, 2024

Could chose In Post locker only 800 metres from home kept saying had to go 20 miles away !
Eventually got to choose the one near home

Date of experience: May 27, 2024

Another failed phone call looking for my lost parcel with no idea where it is. It’s been missing for 14 days now.

The company have told me for over a week it’s being looked for by their courier who is “looking around the warehouse”.

4 times I’ve been told I would get a manager calling me back, which happened once and he lied too.

Completely incompetent - staff who can’t do their job, don’t record all encounters so they are not logged for compensation purposes.

AVOID!!

I’m now close to £70 down on one transaction because of this joke of an organisation. They do not have any trustworthy people working in their business that I’ve been able to identify.

Date of experience: May 30, 2024

From the perspective of a sender from Vinted:
Inpost has switched the parcel I sent with someone else’s.

The courier stuck the delivery label on the wrong parcel.

The buyer and I (the sender) have no way of knowing who the other parcel came from or where it was supposed to be going.

I honestly don’t know how this is going to be resolved and how I will get compensation for this as it was the courier who is responsible for this mishap - the name of the buyer was written clearly on the parcel so the delivery person shouldn’t have gotten it mixed up?

Date of experience: May 25, 2024

Easy to send a parcel, just wish there were more inpost facelities available

Date of experience: May 30, 2024

Extremely efficient and kept me fully informed of transportation and timescale. Very happy indeed with the service.

Date of experience: May 27, 2024

First time using it, worked like a dream. Best to download the app first before collection.

Date of experience: May 30, 2024