1.8
42 total
Desk took three months to arrive and was damaged due to poor packaging. Everything was just loose in the shipper box with no proper packaging and the shipper box was then damaged, presumably not helped by a three month journey. 34/44 pieces were damaged including a snapped drawer side.
Litfad are so far unwilling to refund my money at the time of writing.
Date of experience: May 28, 2024
i wish i read the reviews and checked trust pilot. usually i always check on here before i make purchase on a company i have not used before. i purchased a desk and its been over a month and still no shipping information or any email to confirm regarding my desk. i am wondering, have i lost my money? been online chatting and all i get is while on ship they can not provide any tracking and when it will be arriving. but can not confirm if it has been shipped yet.
Date of experience: April 04, 2024
Would not even give this company 1 star but that is the lowest -please beware as they are scammers - parcel ordered in feb never received and they just ignore refund requests. DO NOT USE THIS COMPANY!
Date of experience: May 29, 2024
Please DO NOT order from this company. They send damaged goods and will not accept returns and issue refunds. They have now refused to answer any emails. Extremely disappointed that they willingly take innocent consumer’s money.
Date of experience: May 24, 2024
We ordered a crystal and black light for our bedroom. It arrived quickly and we weren’t disappointed with the quality. I wasn’t sure whether the ‘crystal’ would be plastic when ordered, but I was pleasantly surprised. Will definitely order from Litfad again.
Date of experience: December 12, 2023
This company took 2.5 months to deliver 2 chairs. When the chairs arrived they were bad quality and had had puckered stitching. I advised the and sent pictures. They told me thee was no issues and i couldnt return them, I tried to put a review on their site but they blocked me from doin so, DO NOT BUY FROM THIS COMPANY, YOU WILL BE WASTING YOUR MONEY.
Date of experience: May 13, 2024
SCAM SCAM SCAM PLEASE NO NOT BUY FROM THIS COMPANY. I ORDERED A LEATHER BENCH,
I RECEIVED A FAUX PLASTIC BENCH VERY POORLY MADE
WHEN I EMAIL THEM THEY ASKED ME TO RETURN IT TO THEM IN CHINA OUT OF MY OWN POCKET
I WISH I HAD READ REVIEWS BEFORE PLACING THE ORDER. IT TOOK 4 MONTHS BEFORE ARRIVING.
VERY POOR CUSTOMER SERVICE BENCH ITEM COST ME £230
I’M STILL GOING BACK AND FORTH WITH THEM!!!!
Date of experience: March 17, 2024
The delivered product was defective. The assembly of the lightstand was extremely poor. The drawers go out of track because the top was glued in wrong was, as of a 5 years old kid did the assembly. Customer service is poor and only method of communication is email, no phone, fax or text available. The response of the customer service is very poor. It seems that no quality control system does not exist. My major mistake, I did not search for customer satification survey. When I did the search after receiving the product, I found majority of customer reviews provide 1 stars out of five. The sure that happend because there is no opition for lower ranking Than one
Date of experience: April 28, 2024
Do not order from this company it has been 12 weeks and I havnt received my order. I have had every excuse imaginable. They are now refusing to refund me. The package is untraceable. They will take your money and not deliver anything. Will be contacting my credit card company and the trading ombudsman.
Date of experience: April 28, 2024
Litfad are total crooks, do not buy from them.
I ordered my unit in February and it arrived in April … YES 2 months to arrive. The box was damp and flimsy, not a good sign. The polysterine had come apart and it was mush as you opened it, it went everywhere. The unit parts were bowed as they were damp and parts were obviously broken. The fittings were cheap and ineffective. The whole thing had to go to the tip. It was made of chipboard. Very poor quality.
Communicating for a refund was ridiculous. They started with 5% then 10%, 15% and so on.., they said they could only give 75% of the item cost and not of the total spent. Then they said I would only get it if I gave them a 4-5 star review before the refund… I told them that it classed as a bribe.
After many promises of a refund, they never did.
Total con merchants.
Date of experience: February 13, 2024
"I'm extremely satisfied with the customer service I received, from Litfad. The support team was prompt, and courteous, and helped resolve my issue in no time.
Date of experience: November 27, 2023
SCAM COMPANY DO NOT USE THEY TAKE YOUR MONEY SAY YOUR ITEM IS DELAYED THEN SEND A FALSE TRACKING NO THAT THEN ASKS FOR MORE MONEY AND YOUR CARD DETAILS!
Date of experience: February 10, 2024
Will not refund you at all no matter what the reason is. So if the product is completely damaged they won’t refund you. If you can’t use the product they still won’t refund you. They are a scam do not use
Date of experience: April 26, 2024
I ordered this beautiful console table from Lifad,I waited forever for delivery. When it finally arrived, I was so upset when I opened the package. It was a counterfeit of the product that is posted on the website.It was a piece of garbage, I don't know from what manufacturer it was fabricated. It was a complete disappointment,discoloration,visible siliconeglue and screws,wood chipped and more. I placed a claim with PayPal to get my money back.Lifad had the nerve to offer me a 10% discount to keep the product. Absolutely NOT,I need a full refund,they can keep that piece of ....Shame on them!!!
Date of experience: March 12, 2024
One of the worst companies I have ever dealt with. Would give it zero if I could.
1) Advertised as though from America and not China.
2) delivered wrong item badly packaged and damaged.
3) Eventually delivered correct item which was also badly packed and damaged and missing all of the fastners to assemble it.
4) Who in there right mind sends items internationally In cheap cardboard box secured with only cellotape.
5) Unable to actually talk to anyone, have to use there useless AI systems which is a nightmare.
6) Waiting to try and get refund but not holding my breath.
7) Will never use this company again even if it was for free.
Date of experience: December 22, 2023
Litfad Purchase
This is not a company it’s a ripoff merchandise arrived filthy damaged and unrecognisable for its purpose like other reviews you had to give 1 star in order to write a review so angry
with myself for not checking into Trustpilot prior to my £164.42 purchase which ended up straight in the trash in my defence I did check
Amazon and this company is trading there WHY? but never sold the item I wanted to purchase. PLEASE DO NOT USE THIS SITE
Date of experience: July 23, 2023
Absolutely disgusting company! I have bought a table who was then signed by driver and came home to no package. They will not give me refund and in fact they kept insisting they going to send another one which takes 2 months to arrive! Absolutely disappointed. They keep asking to write to the delivery people when it should be them dealing and running around not me! And still no refund. I will be taking actions against them today. DO NOT BUY FROM THEM!
Date of experience: October 13, 2023
We ordered a bathroom storage cabinet that claimed to have wicker/rattan door panels. This took 6 weeks to arrive, and when it did the door panels were one single plastic panel - not wicker, or ratten or even a plastic equivalent - just one sheet of plastic with holes in! The website claims a 60 day returns policy if items are not as described, however when we emailed customer support they claimed that they were not able to honour this returns policy and could only offer us a 5% discount. The dispute is still ongoing, but as of writing this is illegal and contrary to their own guarantees. Never buy from this place - it is low quality, not as described and they operate illegally.
Date of experience: September 30, 2023
Good communication sorted my queries out very satisfactory. No problems at all with this firm
Date of experience: November 10, 2023
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