3.8
399 total
Very good service and arrived in good time. Shoes are top quality and lived up to expectation.....
However That'll my secend purchase from you but I did pay full without discount
Date of experience: May 30, 2024
Very good service and arrived in good time. Shoes are top quality and lived up to expectation.....
I did however scratch the leather on first use.... gutted 😭
Date of experience: May 20, 2024
Reply from Mallet London
Dear Nick,
We would like to express our sincere appreciation for your wonderful and positive feedback. Your kind words are truly valued by the entire team at Mallet. We will promptly share your feedback with them
I believe you are in discussion with the team with regards to the scratch leather and if we can offer any advice on this.
An email from us containing your unique code will be issued soon. Please check your inbox!
Thank you once again for your valuable feedback.
Have a good day,
TEAM MALLET
No, your customer service has been awful, I ordered a size 9!!! I've given you evidence that I returned the trainers? You said DPD is your recommend & trusted courier. once I printed your label for the return, it becomes your problem not mine!! I can't get any information or get any updates or start an investigation on the return,the trainers have been stolen or lost. Your recommendation, your fault, your problem. please just return my money! Witch I feel you have stolen..
you should of sent out the correct size, my order was changed your end..
Avoid this company at all cost!! Awful customer service, Avoid, Avoid, Avoid
Date of experience: May 23, 2024
Reply from Mallet London
Hi Steve. Thank you for your 2nd feedback regarding the same matter. I understand that Customer Services have now confirmed you are being refunded today.
If a parcel goes missing in transit, a full investigation has to be conducted. This can take anywhere from a few days to a few weeks. Whilst we understand this is a inconvenience and causes stress to you, there is a protocol that both Mallet and DPD need to follow which can take some time.
Mallet Customer Service team has kept you in the loop since you emailed 20th May chasing your refund. Only then was it discovered that the parcel is still in transit and has not been delivered. It has only been 4 days since you raised this with them and we have now confirmed a refund is being processed today.
Kind regards
Team Mallet
No problem from start to finish.
Trainers are really nice and comfortable to. Happy customer
Date of experience: May 25, 2024
Reply from Mallet London
Dear Kelly,
We extend our heartfelt gratitude for your exceptional and positive feedback. Your kind words are deeply appreciated by the entire Mallet team. Your feedback will be promptly shared with the team.
An email containing your unique code will be dispatched to you shortly. Kindly check your inbox.
Thank you once again for your invaluable feedback.
Have a great day!
Team Mallet
I recently purchased a pair of Mallet trainers, and I am absolutely blown away by their quality and performance. These are, without a doubt, the best trainers I've ever bought.
From the moment I unboxed them, I could see the attention to detail and craftsmanship that went into making these trainers. The materials used are top-notch, offering a perfect blend of durability and comfort. Every stitch is precise, and the overall build quality is simply outstanding.
Wearing them has been a game-changer. The fit is perfect, hugging my feet in all the right places without being too tight. The cushioning provides excellent support, making them ideal for long walks or intense workouts. My feet feel incredibly comfortable, even after wearing them for extended periods.
Not only are these trainers incredibly functional, but they also look fantastic. The design is sleek and modern, making them a versatile addition to any wardrobe. I've received numerous compliments on their stylish appearance.
In conclusion, Mallet trainers have exceeded all my expectations. The quality is truly insane, and they have quickly become my go-to footwear for every occasion. I highly recommend them to anyone in search of high-quality, comfortable, and stylish trainers.
Date of experience: May 20, 2024
Reply from Mallet London
Good afternoon!
Thank you for your valuable and comprehensive feedback. It is certainly most appreciated!
We will promptly relay this to the relevant team.
Kindly contact team@mallet.com with your email address or order number so that we may provide you with your unique code.
Have a lovely rest of your day!
Team Mallet
I had a pair of Diver 2.0 trainers and unfortunately I snapped one of the laces. I reached out to Mallet customer services and asked where I might get a new pair of laces. A member of their customer service team responded called Shona, asked for my address and explained they would send a new pair of laces. Within a week I received a new pair of laces, free of charge. Couldn’t be happier with my experience.
Date of experience: May 16, 2024
Reply from Mallet London
Thank you for your wonderful feedback Callum. It is very much appreciated. We will pass this on to the team now.
Please look out for our email with your unique code on.
We look forward to dealing with you again!!
Have a lovely rest of the day!
Team Mallet
ORDER 173182 Purchased for my grandsons 16th Birthday, I hoped the quality would be good as I payed more than I would for myself. Quality was amazing, he loves them, they have not been off his feet yet and he says they are very comfortable as well as stylish, really happy with purchase
Date of experience: May 10, 2024
Reply from Mallet London
Dear Amanda, thank you for taking the time to share your valuable feedback. We appreciate your input and will make sure to pass it on to the team. Kindly check your inbox soon, as you will receive an email from Team@mallet.com containing your unique code. Thanks again for your contribution, and have a great day!
Have a lovely rest of your day!
Team Mallet
Terrible customer service, do not reply to contact us form when having queries. Avoid buying from this company.
Date of experience: May 05, 2024
Reply from Mallet London
Thank you for your feedback Gillian and I am sorry that you have not had any replies from our Customer Service team. This is very unusual and we will investigate this for you. For us to help you further, please can you advise us of your order number so we can review the emails.
We look forward to hearing from you soon,
Team Mallet
Very happy with the mallet trainers that was delivered nice and packaged well
Order number 173446
Date of experience: May 14, 2024
Reply from Mallet London
Dear Stafford,
We appreciate your valuable feedback and will promptly share it with the team. An email containing your unique code will be sent to you soon.
Wishing you a pleasant remainder of the day.
Sincerely,
Team Mallet
Every time I wear the shoes I have blisters and can’t walk in them after two hours! Tried everything, wore them enough times to break them in, bought blister protection, and doubled up in socks. Honestly the most uncomfortable trainers I have ever worn, look nice and stylish but massive waste of money as unable to wear them for more than two hours!
Date of experience: April 22, 2024
Reply from Mallet London
Thank you for your reply Amy and I am sorry to hear that you having issues with your Mallets. We have checked our emails and cannot see any correspondence from you. If you can please email team@mallet.com with your order number and full images of the shoes, I can speak to the team and see if there is anything we can do for you.
Wishing you a lovely day!
Team Mallet
First pair of Mallets and fits perfect. Good look and can’t fault anything about these. Will look to order another pair in the future 👍🏻
Date of experience: May 03, 2024
Reply from Mallet London
Thank you for your wonderful service, Christopher. We truly appreciate it. Please keep an eye out for an email from team@mallet.com that will contain your unique code. We look forward to doing business with you again soon!
Wishing you a lovely rest of your day!
Team Mallet
I ordered size 12 on the sliders and needed size 13 to make more comfortable so needed to send back for an exchange and the service was excellent - very fast and efficient so not sure reading other comments why they are 1* ?
I sent an exchange request in which a returns QR code was sent to print off - sent a picture of the returns - sent to a local DPD collection and the rest was all done without having to do anything
I love Mallets and have many pairs so would definitely recommend
Date of experience: April 12, 2024
Reply from Mallet London
Hey!
We would like to express our sincere appreciation for the feedback you have provided us. Your input is highly valued and will be shared with our team.
We kindly request that you check your email for a unique code that we have sent to you, as a token of our gratitude.
Thank you again for taking the time to share your thoughts with us. We hope you have a great day ahead.
Team Mallet
There my first mallets an im made up with them will be buying more in the future
Date of experience: May 15, 2024
Reply from Mallet London
Thank you for the wonderful feedback Bradley. We will pass this to the team now!
Please look out for our email with your unique code on.
Have a lovely rest of your day and we look forward to dealing with you again!
Team Mallet
I live in SA and I bought my sneaker from hydraulics store, the way my shoes has been making boils after wearing it, I’d wear it for 2 hours and I will feel it. And it’s not a size issue 😫😫 I regret myself because the price doesn’t align with the pain I endure with the sneaker 😭
Date of experience: March 31, 2024
Reply from Mallet London
Thank you for your feedback Mdludla and I am sorry to hear your shoes are uncomfortable. Please return them back to the seller with your proof of purchase and they will inspect the footwear and decide if there is anything they can offer you.
Have a lovely rest of your day,
Team Mallet!
I recently ordered some Hoxton 2.0 shoes for my boyfriend from Flannels but after 3 wears the soles came apart which we were very sad and disappointed about. We loved the shoes and have had a faulty refund from the retailer but I am in 2 minds whether to purchase from Mallet again because I don’t want to experience the same. Really disappointing because we loved the shoes.
Date of experience: March 19, 2024
Reply from Mallet London
Hi Abbie. Thank you for your feedback. I am sorry to hear that your Hoxton's became faulty but I am happy to read that the retailer resolved this for you and gave you a full refund. Please do not let this put you off from purchasing Mallets again.
Have a lovely rest of your day!
Team Mallet
Customer service is nonexistent when we talk about returns.
I've been waiting for a response to my inquiry for more than a month now.
I wasn't impressed before with your CS, but I'm definitely not a returning customer now.
Date of experience: February 14, 2024
Reply from Mallet London
Thank you for your feedback Gergana.
We have searched your name on our database but unfortunately, we cannot see any correspondence from you?
Please can you email team@mallet.com with a copy of your original message and your order number? However, if these was purchased from a retailer you will need to return back to them.
We look forward to hearing from you soon,
Team Mallet
Mallets is a professional company, which i have noticed will go above and beyond for the clients.. which might i say is JUST outstanding.
The footwear on point
The style, on the trainers have their own swag...
Comfortable clean cut sneakers for the people who drop the footwear correctly....
Date of experience: March 19, 2024
Reply from Mallet London
Thank you for your wonderful feedback Royalston. I will pass this onto the team now.
Please look out for our email soon!
Have a lovely rest of your day!
Team Mallet
My first pair of mallet trainers (smileys), a luxury item in my eyes that I had to save for BUT I love everything about them, the guilt of how much I d spent soon disappeared, the packaging was top notch and made me feel special, the trainers themselves look amazing, the quality feels amazing. More importantly I felt amazing and smiley wearing them, every penny saved well worth it, thank you 😀
Date of experience: March 20, 2024
Reply from Mallet London
Thank you for your wonderful feedback Demelza. I will pass this onto the teams now.
Please look out for our email.
Have a lovely rest of your day!
Team Mallet
I’ve experienced the shocking customer service for myself. Trainers bought for Christmas and unable to return or even exchange due to their poxy 14day returns policy. The trainers are unworn, boxed and still sold in store and online, but they still won’t exchange them.
Last year I bought 6 pairs of mallets (not all online) and they will be my last.
*** response, I wasn’t in the country for three weeks after nye, so how was I expected to get the shoes back given I was located at the opposite side of the planet? Customer service like this, you won’t be around too much longer!
Date of experience: February 01, 2024
Reply from Mallet London
Thank you for your feedback Jon. I have looked into this and can see the order was delivered 22.12.23 so you are 41 days over the returns period. We do try and accommodate customers as best as we can but the returns policy is clear on our website that you have 14 days to raise a return from the date of delivery which would mean you had until 5th Jan to raise a return.
Have a lovely day!
Team Mallet
This is the first pair of these these trainers we have bought. Got them as a Christmas present for my daughter, so can’t comment on actual trainer other than she loves the style. Ordering very easy, good communication, swift delivery, incredibly well packaged. Wasn’t expecting a shoe horn, extra laces and dust bag! All good so far!
Date of experience: November 27, 2023
Reply from Mallet London
Thank you for your lovely feedback Gaynor. I will pass this onto the team.
Have a lovely rest of the day!
Team Mallet
