Register.com Reviews

Got an annual charge even though I had clearly switched off auto renew, contacted them for a refund which was granted, then they debited my account back again for the same amount a week later.
Apparently auto renew had kicked back in again, (twice in a few weeks). Now they claim they have refunded me again but it has never appeared.
Online agents say they can't help and I need to phone an international number to get help, which would cost me more than the refund.

Date of experience: May 27, 2024

Ceraphine got my website up and running with the issue solved. She stayed on hold with me to ensure the error was completely rectified. Customer service is a lost art and this time it was a pleasure to have someone actually listen to the problem, take the time to understand it and not talk circles around it. Thank you for your help!

Date of experience: May 24, 2024

Avoid this company!

I have had so many problems with security, SSL and hosting my web site and email with them. The auto-renewal system keeps switching my services back to auto-renew and I keep getting random charges.

I have wasted hours with support agents whose only mission is to sell you new stuff you don't need.

I purchased an SSL certificate for 1 year and every month I have a problem and have to contact me and they tell me that my certificate has expired (there is no active SSL on your account) - Term: 1 year(s)
Certificate ID: 387750302, then they change something at it breaks again.

For an entire month their entire account manager was down because they changed the way that 2 factor authentication worked and suddenly I couldn't even log into my site manager screen. It's still not working with SMS and I have to use a recovery key every time I log in.

Their entire security model is broken and I would strongly suggest you find a company that has competent engineers that know what they are doing.

It's very worrying that I have som many security related problems that they seem unable to resolve.

Date of experience: May 28, 2024

I had the good fortune to work with Ran who is competent, professional, courteous, patient....just about every superlative that could be used for an extraordinary customer service representative. Several layers of problems that were resolved over 3/4 of an hour. I could not be more satisfied!!

Date of experience: May 21, 2024

I wish I could remeber the woman's name that helped me, she was fantastic. I was having trouble resetting my login password and she was very patients, helpful an understanding. She knew exactly wjat needed to be done and help me do it properly. Then she went the extra mile and helped me change the domain names for my church website, which was the reason I needed to log into Register.com in the forst place. Outstanding work - THANK YOU!

Date of experience: May 10, 2024

Gila D was FANTASTIC! It was not an easy call to handle, as there were several layers to get through (and on top of it, I wasn't feeling well). Her calm and professional demeanor was so appreciated. She is knowledgeable and navigated the complexities beautifully. She is most definitely an asset to Register.com and represents them superbly.

Date of experience: May 14, 2024

Erica was amazing getting our issue fixed!

Date of experience: May 27, 2024

Gila was incredibly helpful. She was super friendly, professional, and went the extra mile to see my issue was resolved before getting off the phone with me.

Gila was much appreciated !!! :-)

Soundwave DJs

Date of experience: May 13, 2024

The person who helped me was excellent, precise and knowledgeable.

Date of experience: May 25, 2024

When I called for support (how to direct my web site to my domain at Register) the support tech "Larry" was extremely helpful and provided the correct advice and simple instructions.
The phone directory was well organized and allowed me to get to the correct support individual.
Excellent service from Register.com.

Date of experience: April 30, 2024

Thanks to Grace B. for her very Professional Support in addressing my concerns and clarification issues for completing my website Domain & SSL Renewal! Register.com should use her expertise as an example to other co-workers. Thanks, you!

Will T.

Date of experience: April 29, 2024

Date of experience: May 27, 2024

I renewed two accounts over the phone. The service rep, Toby, was professional, and friendly. He informed me about significant savings, if I renewed for three years. The whole transaction went swiftly and efficiently. Thank you.

Date of experience: April 19, 2024

After weeks of things not happening in a timely fashion, I was so very fortunate to have this man answer my call this morning. After explaining my frustrations, he helped me finish the site and go live within two hours. Profoundly grateful for him. And he did fantastic work and made great choices!

Date of experience: April 16, 2024

Contacted ProSupport with eCommerce issues and within the first few minutes Monique J. provided a solution and created a more user friendly option for inventory. Going above my initial issue, Monique J. offered recommendations to increase visibility and appeal of the merchandise that really improved the online store, then took the time to make each upgrade to the products. Monique provided a professional, productive and pleasant Tech Support experience.

Date of experience: April 19, 2024

My questions, concerns and issues were handled professionally and with the utmost courtesy. Justine was awesome and was able to slowly and confidently guide me through the process of editing my website!! I am happy to give this positive feedback. I sincerely believe those who provide great service need to be recognized!

Date of experience: March 14, 2024

Jay F was extremely knowledgeable and helpful on improving the SEO on my web site. He worked together with me and explained what would help my SEO efforts as he upgraded the site. What could have been a real chore for me was made a more pleasant experience by his kindness and ability to help.

Date of experience: February 28, 2024

Support team is poor. keep saling the online webhosting and PHP8 products but never resolve hossting issues even after multipal request webpage down for more then 10 days. still refuse to refund.
web oceankingindia.com

Date of experience: March 10, 2024

I had been so upset because although I've been a customer of yours for many years I was having problems accessing my information. The gentleman that helped me was wonderful, caring and able to make sure it was working properly for me.

Date of experience: April 16, 2024

Once I got to the right tech, AJ, my issues were resolved. He was very thorough and kind and helpful. It took multiple calls speaking with multiple people over several days until my issues were taken care of correctly, however. Calls also dropped half way through.

Date of experience: March 29, 2024