5 total
The shirt arrived exactly as described. I typically wear either a 1XL or 2XL and ordered the larger 2LX. The fabric drapes nicely and is "roomy". I am ordering another for my brother's Birthday present.
Date of experience: May 20, 2024
I really love the designs, but quite simply this is a 5 star review because of the customer service. I needed to arrange for an exchange and the email communication that I received was timely, direct, easy to follow, and exceeded my expectations as a customer.
I’ve seen one negative review from a previous customer, and while I cannot speak on another person‘s experience I can say that in my experience the product and especially the customer service was absolutely outstanding.
Date of experience: May 26, 2024
This is a scam company. Avoid! Item was ordered 18 days ago, and USPS said the package label was printed but never dropped off to them. Contacted support multiple times, and while they responded they offered no help, other that "usps says it's delayed, check back later." and "we dropped it off to them, so sorry!". Disputing with my credit card company now.
Edit; item finally arrived, ordered April 11, received May 1. Multiple emails back and forth in which they lied to me and said it was given to USPS when it wasn't. Only after dispute process was initiated did they actually ship the item.
Date of experience: April 28, 2024
Reply from SateArt
Hi Eric McGlohon,
Thank you for taking the time to provide your feedback about your recent experience. We are sincerely sorry for the unwanted experience and any inconvenience which has caused to you.
We wanted to inform you that we have already sent an email to you from support@sateart.com. Our team is fully committed to resolving the matter and ensuring your satisfaction. Please check your inbox and do not hesitate to reach out to us. We are eagerly awaiting your response and are determined to address your concerns promptly.
The shirt came two days earlier than expected. It is a little large, but that's my fault, as I ordered it one size too big. Still, great quality.
Date of experience: May 11, 2024
Received my shirt a day early. Great quality. I'm so excited to show it off.
Date of experience: May 08, 2024
