Shell U.S., Inc Reviews

This company is a sham. They tell you how to contact them for complaints only to never get back in contact with you. Everything about this company is a money grab and that’s it.

Date of experience: May 28, 2024

Disgusting company.
Have tried messaging several times over various platforms with no response following one of their gas stations taking 3 x $76 off my card whilst trying to use gas.
I want my money back.

Date of experience: October 30, 2023

They spend more time making excuses for their poor fuel quality than they do actually verifying the facts. I ended up getting bad fuel from one of their service stations a few months ago and ended up going in circles with them as they constantly pointed fingers elsewhere; likewise with everyone else: station, transporter, etc. Yet the facts clearly indicated that they are switch-loading fuels and causing cross-contamination. In the end, the best advice is avoid this disreputable company and their products at all costs.

Date of experience: May 21, 2022

My card declined and had to pay cash at my local gas station. Now, my card statement shows a pending payment. I just hope the charge does not go thru and I end up paying double.

Date of experience: March 11, 2024

Date of experience: December 15, 2023