447,051 total
Product arrived really quickly and well packaged (with no plastic). It was in mint condition, as described. First time buyer from CEX and would definitely use again. My only criticism would be that the online description could be better, eg including a photo of the original packaging if it has one and what is inside the box eg cables, battery etc.
Date of experience: May 19, 2024
I was disappointed when opening my tablet bag to find my S pen was missing when away from home and needed to work.
On return and not able to find my pen started to look for a replacement.
Samsung didn't have one, eBay were advertising they had a replacement but the reviews were not favourable and assumed the pen might be a copy.
I have used Cex before when my Bose charging case was stolen and supplied me with an excellent original BOSE replacement.
Ordered the pen from them at a fantastic price. Within a few days it arrived brand new in a pouch. It is a Samsung pen so it perfect in all attributes. Cex saved the day yet again
Date of experience: May 22, 2024
Would buy from CEX again. Product as described - as new but not in original box... Great for the environment that second hand goods can be reused rather than always buying new and for that reason also good for our pocket 😃
Date of experience: May 17, 2024
Brilliant service and excellent item, just like new (don't think it has ever actually been used) complete with box and instructions. It does an excellent job on my hair as well!!
All at a fraction of the price if bought new!
Date of experience: May 21, 2024
Very happy with purchase, watch has slight wear and tear with some scratches as expected, but in perfect working condition. Slight miss advertisement, stated on my order I would receive the charging adapter. On contacting was an error on their behalf. Unfortunate as was expecting, but on contacting the done a good will £5 voucher gesture. Overall happy customer!
Date of experience: May 18, 2024
All round great service!
Was really easy to place the order, this is the first time I've needed them to deliver a game since the only store locations were a minimum of an hour away from me - was expecting the cost to be a lot more than £2.50 - received an invoice as well as the game, boxed in really good condition. Will definitely use their online service again if in-store isn't an option 😁
Date of experience: May 18, 2024
What I love about CEX is they never lie, if the device is not perfect, they tell you. I have bought many items from CEX with confidence in their assessment, customer service and returns policy. Long may this continue.
Date of experience: May 20, 2024
Cex ? webuy.com (UK) Online service useless ! They do not send the item that you ordered. Legal failure in Trade Descriptions act. I ordered a grey and orange speaker and they sent a multi-coloured grey blue red, yellow speaker. You order one item in a colour, but send something completely different colour. 3rd time it has happened (so n ot a one off). Not acceptable.They say they use generic photos, but then use different colour photos, instead of one generic picture - highly misleading and illegal. Should clearly say its generic and say colour may be completely different to what you ordered. Website not fit for purpose.
Date of experience: May 22, 2024
I recently purchased an Apple watch from CEX, and the experience was fantastic. The website was easy to navigate, and I quickly found exactly what I was looking for. The checkout process was smooth, and my order arrived promptly. The item was in excellent condition,I highly recommend CEX for their reliable service and quality products!
Date of experience: May 18, 2024
my order was exactly what I expected, no hidden surprises. game worked perfectly as has everything I have purchased in the past. cannot recommend enough for second hand games and consoles.
Date of experience: May 16, 2024
Product came out exactly as described, in fact it's felt brand new and I was able to collect in store and the staff followed distance selling directive in store since purchase was made online. All very seamless and CEX is my first go to store for electronics and gaming. I've always had good experiences with CEX and I sincerely hope this never changes.
Date of experience: May 15, 2024
Bought an iPhone online; received it fairly promptly. Afterwards I decided that I did not want it. As per info on the website I took it in to my local branch. It was received with no hassle; the cost of my purchase (including postage) was credited to my card the next day - after the phone had been checked. Good job CeX!
Date of experience: May 21, 2024
This time I will focus on my product rather than the experience itself which was quick and smooth, even if the website and app are very laggy and not so pleasant to use. So far I would say that as a grade C is good! I didn't need a particularly great iPad and this one does all I want. Just to describe the condition: It seems the LCD/touch screen has been replaced but I can't really tell...the screen is presenting some weird "luminosity" area on the LCD which are not effecting the usage. The true tone seems not working but the touch ID works good, not great but it does the job. The battery is what is worrying me a bit but again, it's a huge iPad 12.9 grade C which is still receiving updates, for the price is a 11 out of 10 in my opinion. Definitely trusting them more and more after the previous experiences in store.
Date of experience: May 21, 2024
I ordered a G-Technology G-Dock to use with my computer for external drives and received the item well packaged with power cable but no way to be able connect the device to my computer. I emailed the CEX support who said the item should be sold with essential accessories for the device to work. But it hasn’t! They have told me to just return the device if I’m not happy and won’t supply me the correct cable to be able to use the device! I am angry and frustrated in being a long time CEX shopper and being refused basic cables for a device to work and told it’s not essential when it clearly is!
Date of experience: May 21, 2024
Reply from CeX/WeBuy - United Kingdom
Hi Jack,
Thank you for your review and I apologise for the missing cable.
As part of our guidelines, we ensure specifications are checked and that all the accessories should be included prior to dispatch to avoid any discrepancies, however, it seems this was overlooked in this case.
I will be forwarding this as feedback to the store management for corrective measures.
In order to work towards a resolution, I will be sending an email to you. Keep an eye on your Junk\Spam folder as there is a possibility that the email might get diverted to another folder instead of your inbox.
Thank you for taking the time to read this response.
Regards,
Nikita.
I ordered a shield tv 4k for £100 last Saturday and it’s Thursday and they still have not dispatched my media player or provided tracking Information
It’s disgusting, CeX have gone down hill and couldn’t care less
Date of experience: May 30, 2024
Reply from CeX/WeBuy - United Kingdom
Dear Customer,
Thank you for your review.
I'm sorry you feel this way, however, after checking my records, I see your order was processed and dispatched on the 26th of May.
Please check for the dispatch details that are sent on your registered ID along with the tracking details. I have also responded to your email with the details and you can expect the delivery of your package by 31st May. I hope you receive the parcel soon at your doorstep.
Regards,
Amarpreet
Bought an xbox one for my daughter,it arrived safe,a day early works perfect and came with a controller 👌 10/10 will use this site again before I would buy a new console.
Date of experience: May 15, 2024
Right product, in great condition at the right price. Delivered efficiently. An easy transaction that enables me to use my new Internet service without having to rent their extortionate router. Perfect!
Date of experience: May 19, 2024
Found it easy to buy Rainbow Six Siege. Order confirmation was straightforward and the game arrived within a couple of days. So much easier than going into town and trying to find it in store!
Date of experience: May 20, 2024
I ordered this because I needed a new phone and it had to be an I phone. Wonderful service ,wonderful delivery time and I absolutely love the phone. It arrived in immaculate condition,in fact it looked brand spanking new!!! Wouldn’t hesitate to buy again.
Date of experience: May 20, 2024
Some items arrived as described. Part of my order was for a wireless gamecube controller, unfortunately they sent a wired one... which is also filthy, with very sticky buttons (more so than expected with old controllers) and totally not fit for use and obviously not what I ordered. The games I ordered are all in working condition and as described, very happy with them. I have contacted their customer service and will change my review and rating if they are able to correct the controller issue, I suspect someone was just rushed and didn't read the order properly.
Date of experience: May 12, 2024
Reply from CeX/WeBuy - United Kingdom
Hi Pete,
Thank you for taking the time to leave a review.
We try our best to supply the correct products in clean condition but I regret to hear about the GameCube controller you have received.
Be assured we have already alerted the sourcing store so that they make an extra effort to check the correctness & cleanliness of every product before they send it. They will surely look into this aspect.
I have replied to your registered email ID addressing this further and if you need any other assistance, please feel free to write back.
Regards,
Ramson.
