Asda Reviews

For the past six weeks shopping in Asda Kingswood in Hull I have had nothing but trouble with the self scan tills as they’ve updated their systems.

Having to jump from one till to another as they won’t work, my bank card is no longer accepted via Apple Pay on my phone because of failed transactions due to technical issues. Yet if I use the same card on my Apple Watch it is fine!

Left stood for ages as not enough staff, lucky if there is one team member for all the tills it’s ridiculous.

I expect nothing more from an American owned company, they’re all the same, greedy and won’t spend on more staff. Shouldn’t be allowed to own companies in our country we should just stick to our own!

Back to Morrisons from now on for me!

Date of experience: May 04, 2024

When you send substitutes, can you at least send something of a similar type and quality. It's just not good enough to send any old thing. Please educate your pickers better. Potato Croquets are not a suitable substitute for Skin On Fries

Date of experience: May 30, 2024

Order included Gluten Free food because I have Coeliac disease, and they substitute with non gluten free food. How can that even happen? It's not a diet fad having gluten free, it's a serious illness that Asda couldn't careless about. I rang their customer service and both times I was told just to return the items neither person understood I word I said. I'll never use Asda again. Awful company.

Date of experience: May 28, 2024

I had a very bad experience with customer services in my local store. The store colleagues had me in tears in the way that they treated me. I can't find anywhere online to make a complaint. The number that they give is not a UK help centre and I found it difficult to understand the person on the other end of the line. There is no online chat facility. I have been going around in circles getting more and more frustrated.

Date of experience: May 23, 2024

The delivery drivers are very helpful indeed, as I've sustained some very severe injuries in the past. Always friendly too. Id like to extend my most sincere thanks! Good selection on the ASDA web site at reasonable costs.

Date of experience: May 27, 2024

ASDA yet again fail to have stock of items on offer!
They must know there will be more demand yet they continue to disappoint customers by failing to deliver what the customers asks for.
It's no wonder they are losing market share to Lidl and Aldi.

Date of experience: May 29, 2024

I just witnessed how heartless Asda Barnes Hills staff can be. There was a young lady sitting in front of Asda. She didn't beg for money or disturb anyone. I approached her asking is she hungry and what can I get her. She was very polite and grateful for a simple sandwich. At same time a tall, short blonde hair lady came and told her to pack her staff and that she is calling the Police because she cannot have anymore begging for money over her. I wasn't impressed with that approach. Shame that she was treated like that. I found it very unpolite.

Date of experience: May 30, 2024

Ordered online for home delivery. Updated order during the evening , once. Then an hour before the cut off I remembered I needed another item. Added the item, attempted to pay and the verification came up, all I got was a page that kept circling. I rang the bank. Not their end they said. So after 10 attempts at trying to get the order through I gave up. The bank insisted it was Asa’s website that’s the problem.
This has resulted in my order not going through in time. So I’ve now lost it.
It’s not the first time this has happened.
The groceries when delivered are not always in the best condition. The substitutions are a joke at times. I see from the below reviews I am in good company.
Needless to say , my pass ends early June. I will not be re Newing it. Until they get there act together I won’t be shopping there in the future.

Date of experience: May 29, 2024

Asda pharmacy.
I would have put 0 stars if i could.
Not giving the medication i needed without any explanation for it.
Money just sits there pending for a week now. And they dont answer messages.
So i have no medication and no money.

Date of experience: May 24, 2024

For two hours we were shopping with the children using the ,,scan and go system,,,... during self check out we were selected for security check... the lady had to check 37 products!!!! After some time, when she checked products on the top, she started putting the food on the floor!!!!!! I noticed and the lady was rude and offended. she stopped scanning and left me with children without any reason!!!! After some time, a man( area leader) came and took away the basket, saying that they had to scan EVERY product at the till!!!!! (shopping worth £150)... the service was very rude, the products were dirty and crumpled... they started shouting at me and being rude... .I will never go there again after being treated like this...not recommended. ASDA Treat you and your family like a potential thieft!!!!!

Date of experience: May 29, 2024

Asda home delivery, absolute joke. Raw chicken split open, porridge oats split and meringues smashed to pieces. They want photos before they’ll refund which I’ve happily sent and I’m awaiting a reply. Mistakes are a regular occurrence and I feel like they’ve accused me of lying. 8 substitutes on this particular shop, too. Never again. I’ve cancelled my delivery pass and I’ll take my average £120 shop a week elsewhere.

Date of experience: May 25, 2024

Booked a delivery for a convenient time Asda on the app says it’s coming earlier, it didn’t come at this time so I couldn’t leave to go out and was stuck at home due to them. This is not the first time either!

Date of experience: May 30, 2024

I got accused of shop lifting at the basket checkout by a member of staff. wrongfully I might add ,I reported this to a manager, when I enquired what the outcome was I was told that it was private and confidential !!!!!!!! I have since found out that this member of staff has done this to at least 8 other people and yet remains working with the public.

Date of experience: February 02, 2024

Sat in ASDA cafe Blackpool. Cheery tree drive well never again no quality in anything severed cheap products and served on plastic plates with wooden knives and forks I'd would be embarrassed to serve to customers.

Date of experience: May 27, 2024

Been overcharge 3rd time in ASDA, try speak with the manager George on shift but he was too busy to speak with me. CHECK you receipts as this is normal procedures for ASDA to overcharge you as many people don't check recite.

Date of experience: May 28, 2024

Ordered garden furniture sat..deliverd today brilliant ,had damaged chair rang customer service 10 seconds they answered sorted with in 5 mins and refunded my delivery cost as a goodwill gesture 😀 thank you stan for youre help and prompt service..

Date of experience: May 28, 2024

Ordered an item for click and collect as no store in area (tried 6 different stores) had in stock. Was ‘supposed’ to be in collecting store after 5pm today, no text to say was ready, just “tracked my parcel” to see it has NOT even arrived at your depot ! Worse than politicians for broken promises. And why don’t Asda reply to negative reviews ? Too ashamed to admit when things go wrong ?

Date of experience: May 24, 2024

My family doesn't shop at Asda any longer even though I'm a blue light carrier the structure is a deceit. I save so much more at Aldi purchasing premium brands.

Date of experience: July 20, 2023

I had a terrible experience with Asda home delivery. On the day of my scheduled delivery, just six hours before the expected time, the van driver called me asking to cancel my order as his Van had a incident . He mentioned it would take another seven days to process the refund and that I would have to place my order again from scratch. This was extremely inconvenient and disappointing.
Here's a revised version of your review with the additional details included:

I had a terrible experience with Asda home delivery. On the day of my scheduled delivery, just six hours before the expected time, the van driver called me asking to cancel my order. He mentioned it would take another seven days to process the refund and that I would have to place my order again from scratch. This was extremely inconvenient and disappointing.

I will never use Asda online again. It's better to use Sainsbury's or Tesco; they handle things in a much more professional manner. Since the recent management change, Asda has become completely unprofessional.

Order 3492488000666

Date of experience: May 29, 2024

try to put order online gave my name ,address my card details did not able to confirm my order phone twice have been cut off twice.

Date of experience: May 28, 2024