ezCater Reviews

18,095  •  Excellent
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Amazing quality and price

We got SO MUCH food and were extremely impressed by the quality.

We ordered a package for 10 people plus a small curry order that said it served 7. We fed 11 people dinner, then leftover lunch for all 11, then leftover lunch again for about 5, then STILL had leftovers that we had to give away to friends!

The food came hot and exactly as advertised. There was plenty of protein in both the chicken and paneer dishes that we ordered.

We have already told multiple friends that they should order catering from the Kebab Factory, and we’ll definitely do so again in the future.

Date of experience: May 23, 2024

Reply from ezCater

Hi Sianna,

Thank you for sharing such an enthusiastic review!

We’re thrilled to hear that your catering experience with the Kebab Factory was a hit! It sounds like the generous portions and quality of the food left a lasting impression on everyone. We're delighted that the food not only fed your group of 11 but provided delicious leftovers for days. It's fantastic to know that the dishes were hot, flavorful, and packed with protein. We love hearing that you've been spreading the word to friends and plan to order from us again. Your recommendation means the world to us! Thank you again.

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

It was surprisingly as easy as ordering pizza!

It was surprisingly as easy as ordering pizza! I was a bit nervous as this was our first order and it was for a large party, so of course you want food orders to be timely and accurate. I appreciated the text messages letting me know that the order was on the way and when it arrived. Everything was well packaged and kept warm. It was a great experience! Very simple.

Date of experience: May 23, 2024

Rated 5 out of 5 stars

communication, on time!!!

I appreciated the texts keeping me up to date, as well as the phone call when you arrived. I think you pulled up to the house ten minutes before the appointed hour!!! Much appreciated!

Date of experience: May 18, 2024

Reply from ezCater

Hi Cathy,

Thank you for your kind words!

We're thrilled to hear that our communication kept you informed and that the delivery was punctual. We understand the importance of timely service and are glad we could exceed your expectations. We look forward to serving you again!

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

Great Job!

The website is super easy to use. I like that it shows you the status of your order along every step of the process. The order, and all relevant items were delivered on time. The delivery driver was very friendly and quick to get the order set up at the delivery.

Date of experience: May 22, 2024

Reply from ezCater

Hi Tyler,
Thank you for a wonderful review and amazing feedback.
We're delighted to hear that you found our website easy to use and appreciated the order status updates. It's great to know that your delivery was on time and the driver provided friendly and efficient service. We look forward to serving you again soon!

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

Excellent experience

Using ezCater was truly easy. I was able to text with them the day of to try to change my delivery time. They were extremely accommodating and eager to help. The deliver person was quick and friendly! I would definitely recommend to friends and will use again!

Date of experience: May 24, 2024

Reply from ezCater

Hello April,

Thank you so much for your fantastic review! We’re delighted to hear that your experience with us was smooth and stress-free. It’s great to know our support team could accommodate your delivery time change and that the delivery person brought some friendly vibes along with the food. We're all about making your events easier and more enjoyable, so your kind words really mean a lot to us. We're excited to help you with your next catering adventure!

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

I am super impressed with this service

I am super impressed with this service. It made me look good! I sent breakfast to the house of my future sister in law on the morning of her wedding so all of us Bridesmaids could have a hot breakfast and everyone was happy. It was on time, and as promised with the great food.

Date of experience: May 25, 2024

Rated 5 out of 5 stars

Excellent option

The chat feature was so convenient and the customer service was kind and helpful. I was nervous due to the early time for our event and they were able to assure me that everything would be fine and it was! The food was great. I could not be happier and will use ezCater in the future.

Date of experience: May 22, 2024

Rated 5 out of 5 stars

Food was delicious!

Food was delicious!! My daughter wanted a brunch theme for her graduation party. The place we had ordered waffles from was not responsive so we went the IHOP. SO GLAD WE DID! Food was delicious and plentiful. The French Toast was my personal favorite. People were raving about the cinnamon dippers which was a last minute impulse buy and I’m SO glad we added them!! TUM!!! Special thanks for adding butter packets per my request. The pancakes and French toast were perfect with the chicken tenders we had ordered elsewhere. Will definitely be using again!

Date of experience: May 18, 2024

Reply from ezCater

Hi Meg,
Graduations are indeed a huge milestone, so congratulations to you and your daughter! We really are grateful that you decided to use our platform for such a special occasion. We appreciate you for sharing your wonderful experience with us and we're thrilled to hear that your event was a success and memorable. It's fantastic to know that the food was delicious and plentiful and we're happy that our catering partner could accommodate your requests.
Your kind words and positive feedback mean a lot to us, and we're delighted to have contributed to your celebration. We look forward to serving you again for future events!

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

House Wine Bistro McAllen amazing

We had our catering from House Wine Bistro in McAllen. Besides the convenient and easy ordering, on time delivery, and great presentation, the food was AMAZING and truly on point pricing. We look forward to our next order.

Date of experience: May 16, 2024

Reply from ezCater

Hi Beto,

Thank you so much for your glowing review! We're thrilled to hear that everything went smoothly with your catering from our catering partner. It’s wonderful to know that the ordering process was easy, the delivery was prompt, and the presentation was impressive. Most importantly, we're glad that the food was a hit and the pricing met your expectations.
Your feedback means a lot to us, and we can't wait to assist with your next order!

Sherlete
Voice of the Customer Team

Rated 1 out of 5 stars

Half our order arrived

Half our order arrived. We ordered 20 breakfast sandwiches. We ordered 20 donuts and 2 containers of coffee. We ended up getting a refund for some of the sandwiches, but our event was ruined. I had to leave the event and drive to a dunkin to get the sandwiches in person. There were no cups brought with the coffee. The catering delivery person acted like we were insane for saying the main part of the order was missing. Terrible experience, won't repeat!

Date of experience: May 24, 2024

Rated 5 out of 5 stars

The process with EZcater was extremely…

The process with EZcater was extremely easy and provided just what we needed for our daughter’s college graduation party. They kept in contact just enough and delivery process was very smooth even though we had a slight change the evening before. The food was delicious and plentiful.

Date of experience: May 11, 2024

Reply from ezCater

Hi Pam,

I am ecstatic to learn that you had such a top notch experience with us on your recent order from True Texas BBQ! At ezCater we are passionate about being the top tier choice for catering solutions for our customers and it sounds like we delivered on our promise for your special event! It is great to know that you had a great customer service experience, on-time, helpful delivery and delicious food! Thank you for sharing your experience with me and giving ezCater a chance to fulfill your catering needs! I hope that you will keep us in mind for the future!

~Patrick
Voice of the Customer

Rated 2 out of 5 stars

Lunch delivered over an hour late...

Unfortunately, my recent order for a lunch time meeting was delivered over an hour late. By the time it arrived the meeting had concluded and the attendees did not get to enjoy their meal. The ezcater team was responsive and very apologetic, and gave a 50% credit on the meal, however it does not make up for the fact that the food was way overdue. It is an incredibly stressful situation and unfortunately made my team look very unprofessional for not having provided a lunch which was promised. I will not likely order from ezcater again.

Date of experience: May 23, 2024

Rated 3 out of 5 stars

Early Arrival

The food was delicious, and the delivery person was super friendly and professional. What I didn't like was that is a little over an hour early. Not having a stove on site and already having a meeting set up for a certain time i had to try and reschedule the meeting for earlier in fear of having cold food. Unfortunately, not everyone on the original meeting list was able to do this due to other meetings. I understand they had a lot of orders but a heads up would have been nice before the food arrived at the jobsite.

Date of experience: May 23, 2024

Rated 5 out of 5 stars

Food was delicious

Food was delicious! The delivery and clean up was handled professionally. We'll definitely use EzCater again.

Date of experience: May 21, 2024

Reply from ezCater

Tara,

Thank you so much for sharing your amazing feedback about your first order with us and we would like to welcome you to ezCater. We are so excited to know that it was “ez” and you enjoyed your meal. We work hard to provide unmatched service with a wide variety of options, and I am glad we were able to meet the mark. Please feel free to reach out by calling/ texting 1-800-488-1803 or e-mailing us directly at support@ezcater.com; we would gladly provide support for your order concerns.

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

Great staff and great food

The staff that dropped off our order were so kind and great . Everything was delicious and hot and perfect . Highly recommend!

Date of experience: May 24, 2024

Reply from ezCater

Hello Evelyn,

Thank you so much for your 5 star review!

We’re thrilled to hear that the catering partner's staff made a positive impression and that everything was delicious, hot, and made to perfection. Your high recommendation means a lot to us. We look forward to serving you again soon!

Sherlete
Voice of the Customer Team

Rated 4 out of 5 stars

Overall great experience!

Ordering process was easy (loved the group order functionality) and the food was great. Packaged and labeled clearly. My only frustration was the food arrive 45 minutes early. I wasn’t at the location yet and it was stressful trying to coordinate an appropriate drop off since my office building doesn’t usually accept food on our behalf.

Date of experience: May 22, 2024

Reply from ezCater

Hi Dianne,

Thank you for sharing your experience with us! We're glad to hear that you enjoyed the ease of our ordering process and the quality of the food. Our group order functionality is designed to make things as convenient as possible, and it’s great to know it worked well for you.
However, we’re sorry to hear about the early delivery and the stress it caused. We understand how important timing is, especially when coordinating with office protocols. Your feedback is invaluable, and we’ll work harder to ensure more precise delivery times in the future.
I have sent a email your way to address your concerns and show you that we really care about your feedback and overall satisfaction. I really hope that you will give us another chance to get it right for you. If you would like to discuss things further please respond to my email and I will gladly coordinate a time for us to chat.

Thank you for again choosing ezCater, and we hope to serve you better in the future.

Sherlete
Voice of the Customer Team

Rated 5 out of 5 stars

100% Would Recommend

It was easy to order, delivery was smooth and on time, driver was polite and very helpful, all of our food order was filled correctly, the entire experience was great!

Date of experience: May 22, 2024

Rated 5 out of 5 stars

The store went out of the way to make…

The store went out of the way to make sure my order was correct and ready on time. I will definitely use them again. The ladies that prepared my order were very pleasant to work with.

Date of experience: May 20, 2024

Reply from ezCater

Hi Connie,

We appreciate your 5 star review! We are thrilled to hear that our catering partner made sure that your order was done properly and timely. It's wonderful to know that everyone took very good care of you and was pleasant to do business with. We really appreciate your kind words and look forward to serving you again soon.

Sherlete
Voice of the Customer Team