LightInTheBox Reviews

375,306  Excellent
TrustScore 4.5 out of 5

4.3

In the Women's Clothing Store category

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Reviews4.3

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Rated 4 out of 5 stars

Pretty good experience

Pretty good experience. I did have an issue when I tried to add another item. When I looked at my order after I bought my item there was a box to select stating that you can add additional items to the order without increasing shipping. The products offered to add to the order did not
have the item that I wanted. Unfortunately for me, I had to create another order to get what I wanted to add.

Date of experience: May 28, 2024


Rated 4 out of 5 stars

When I'm traying to add additional…

When I'm traying to add additional items on discount to my order somehow the site in few minutes start to show the items in my basket for full price!!! Please help me - I want to oerder the items in my basket, but for discount price!!!

Date of experience: May 29, 2024


Rated 5 out of 5 stars

This is my second purchase

This is my second purchase. After receiving my first order i was really quite shocked. i ordered 15 items i tried them all on and loved all my purchases. That does not usually happen when ordering online... Very happy customer. just placed my second order. I need to lay low for awhile or wife may need to move her clothes out of our shared closet..

Date of experience: May 29, 2024


Rated 4 out of 5 stars

I loved the Christmas jacket that I…

I loved the Christmas jacket that I bought last year. I auctioned it off after I was the MC at a fundraiser so I am buying it again along with another one. I was slightly disappointed with the packaging as it was crazy wrinkled when it arrived.

Date of experience: May 29, 2024


Rated 4 out of 5 stars

Great website and the bookmarks were very pretty and reasonably priced

Great website and the bookmarks were very reasonably priced. The only complaint I have is it didn’t take me directly to my PayPal Account, as I went to pay it took me to the PayPal website and was asking me security questions. I had to go out of the website and then back on to pay. This was a bit of a pain and you could end up loosing custom that way. Perhaps you could look into it.

Date of experience: May 29, 2024


Rated 5 out of 5 stars

The website was user friendly with…

The website was user friendly with clear product descriptions and any questions I had about shipping and/or returns were clearly described. This is my first experience ordering so I'll reserve additional comments until I receive the item.

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Bought as a Mother of the Bride dress

Bought as a Mother of the Bride dress. The fact that the dress could be custom made for me. The style was exactly what I wanted. It's difficult to find a dress that flatters your figure but doesn't attempt to out do the wedding party.

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Tons of selections

Tons of selections. Cool stuff. Anxious to see them. A postage discount for a certain amount spent would be more incentive. Thank you.

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Satisfaction

Love the items ,have always enjoyed shopping with this company,reasonably priced and easy to order

Date of experience: May 30, 2024


Rated 2 out of 5 stars

I usually buy a size 12 or 14

I usually buy a size 12 or 14, but according to your measurement chart, I ordered a 16. If it is too big, I may not have time to reorder but I had no way to communicate with a customer service person before ordering.

Date of experience: May 30, 2024


Rated 1 out of 5 stars

There is no customer service phone…

There is no customer service phone number. I needed a larger size and ship back the one I just got. Directions say go to account and look up ...says there are no orders etc or anything. SO no contact. I bought paid and received. Your police is I can return. This is not possible which you may already know

Date of experience: May 30, 2024