Lovely service
Lovely service and I appreciate being able to add bread and washing up liquid to my orders. Great when you run out of an essential item and you dont have the time to pick something up from the shops.
Date of experience: May 30, 2024
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Would recommend
Great service, good choice of milk, dairy and non dairy with no plastic waste.
There is a large choice of other food products and re-fillable kitchen and bathroom supplies (have yet to try these).
Date of experience: May 29, 2024
Easy transfer from Kent to Norfolk.
We recently moved from Kent to Norfolk and the process to transfer our milk deliveries was easy. First delivery was today.
Great service.
Date of experience: May 29, 2024
Just cancelled Milk n More.
Just cancelled Milk n More.
Vital service for my 95 year old dementia suffering mother. Used to be good. But for the last 3 months we’ve been getting milk that goes off 4 days after delivery. Thus Friday I had to throw away the bottles delivered on Monday. So now we’ll take our chances with Tesco milk that has a much longer shelf life. Very disappointing but giving us such a short Use By window is clearly part of the business model.
Date of experience: May 27, 2024
Their phone number is invalid
Their phone number answers with invalid number. The website won’t let me change my order to weekly. No answer to 2 contact forms and one text message. Person phoned and sorted everything out. Finally great customer service.
Date of experience: May 27, 2024
Reply from Milk & More
Hi,
We're sincerely sorry for the difficulties you encountered in reaching us and updating your order frequency. It's not the experience we aim to provide, and we apologize for any inconvenience caused.
We're glad to hear that you were able to resolve the issue over the phone and that you found our customer service to be great. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.
Early deliveries
I often leave the house early, so I appreciate deliveries being made even earlier in the morning, so that the milk can be put in the fridge as soon as I get up, rather than sitting on the doorstep. It is really easy to change the order on line.
Date of experience: May 23, 2024
Dangerous Driver(s)!
Had been thinking about becoming a customer, but keep seeing their local driver(s), driving like dangerous plumb. Phone to discuss, and it's all overseas call centres and the person I started speaking to wasn't interested.
Date of experience: May 29, 2024
Milk from a glass bottle tastes like milk should.
Milk is a basic necessity that has been exploited by the food industry and sold ‘plastic contaminated’ at the expense of those who produce a wholesome, natural, product delivered at a time when you need it, in a glass, recyclable container. Milk from a glass bottle tastes like milk.
The food industry needs to learn that……
Date of experience: May 22, 2024
The milk is always on the door step…
The milk is always on the door step long before l get up and delivery requests are met
Date of experience: May 28, 2024
Disappointing
Mistakes in deliveries, not refunding missing items, milk delivered near its date and goes off quickly, now introducing cardboard cartons when the whole purpose of glass bottles is to recycle and reduce waste. Disappointing
Date of experience: May 29, 2024
Reply from Milk & More
Hi,
I'm sorry to hear about your disappointing experience with our delivery service. We sincerely apologize for any mistakes in your deliveries, the missing items, and the quality issues with the milk. We understand how frustrating it can be when things don't go as planned.
We are continuously striving to improve our service and environmental practices, and your feedback is invaluable in helping us do so. We truly appreciate your patience and understanding as we work to address these issues and ensure a better experience for you in the future. Thank you for bringing these concerns to our attention.
Great milkman
Great milkman, great product but stock control and organisation lacking. Delivery MWF so we miss out on Bank Holidays. Double delivery on Friday before but best before date on milk runs out before next delivery. Email the problem and ask for confirmation that this will not happen again in few weeks time on next BH. Instant refund (good) but no comment. If it happens again I will be an ex customer with no milk supply.
Date of experience: May 24, 2024
Reply from Milk & More
Hi,
Thank you for your feedback, and we apologize for the inconvenience you've experienced with our stock control and organization. We've noted your concerns and have addressed them internally to ensure that this issue does not recur, especially around bank holidays.
We appreciate your patience and understanding. Rest assured, we're committed to providing you with a reliable milk delivery service. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your feedback and are here to assist you.
200% improvement in products since being taken over by Freshways the…
Since being taken over by Freshways the product line has improved tremendously. Out with the overpriced Muller, Artisan crap and in with branded quality products. my weekly spend has increased 300% as now M&M sells things i want to buy. It seems fresh ways know what there doing
Date of experience: May 21, 2024
Great service and fresh products
Great service and fresh products. I stopped buying milk and juice from the shops, much more sustainable and better taste.
Date of experience: May 29, 2024
Happy customer
Milk delivered early morning and left in milk minder. When I didn't receive a scheduled delivery it was refunded without lots of hassle. Extras ordered on line delivered. Great quality at a reasonable price. Website easy to use.
Date of experience: May 23, 2024
Reliable service in all weather
Reliable service in all weather. Paul my milkman is a brick and delivery is so important to me
Date of experience: May 29, 2024
We recently had a delivery query
We recently had a delivery query. Milk and More sorted it out efficiently and effectively.
Date of experience: May 18, 2024
East to order extra milk.
I have a regular bottled milk order which has always been great, love the new caps, but recently due to visitors I have needed to buy different and extra milk. It has been so easy to just add to my regular delivery which saves an extra visit to the supermarket. I also used the 1 lt carton milk for this extra easy for identification and fridge space also it has a great cap which stays on the carton even when pouring, does not get lost.
Date of experience: May 18, 2024
Here we go again
Customer for less than a month, and my second review: still terrible. Promised an electric vehicle but got a diesel van. Confirmed with my neighbours…they're not disturbed. Assured I'd get a call back, but no one contacted me. Now, it's Monday morning, and there's no milk. Customer Service can't say if this will happen again or if milk’s been stolen? Isn't delivering milk your business model?
Date of experience: May 20, 2024
Reply from Milk & More
Dear Jacqueline,
I apologize for the issues you've experienced. We strive to use electric vehicles, but occasionally, diesel vans are necessary. Regarding your concerns about missed deliveries, we have processed the refund for the missing delivery, and the lack of follow-up has been escalated to ensure they are addressed promptly.
Thank you for your patience as we work to improve our service.
Good service.
The milk is always delivered on time (early!)and any orders I make arrive promptly. Good service all round.
Date of experience: May 30, 2024
I look after an elderly bed ridden…
I look after an elderly bed ridden friend so tried milk and more to ease the burden of keeping him stocked up. Placed first order and a carer found it left outside of the estate, nowhere near his front door.
Opened 3 tickets with milk and more trying to find out what went on and not received a single response.
Shameful
Date of experience: March 29, 2024
Reply from Milk & More
Hi,
I am truly sorry to hear about your recent experience. We understand the importance of reliable delivery, especially when it involves caring for an elderly bedridden friend.
We have responded to the tickets you opened, but it seems our communication may not have reached you. Please check your email's spam or junk folder.
I assure you that we are actively addressing these concerns with our delivery team to improve our service. We appreciate your patience and understanding as we work to resolve these issues.
Your feedback is invaluable, and we are committed to improving our service. Please feel free to contact us directly if you need further assistance.