Northside Truck & Van Reviews

Excellent and courteous service from all office staff. Callum who worked our vehicle was very polite, friendly and explained everything in detail and put our mind at rest.

Date of experience: May 28, 2024

Hi we dropped our Mercedes motorhome of for its Mot & Service out of hours I rang them next day did not have any record of the booking however they had Done the Mot not sure how they knew to do the Mot ? It failed on a headlight first told it had been adjusted then told it needed a new one the customer service is rubbish they do not keep you updated you ring and they do not ring you back this is the first & last time we will be bringing our motorhome here we are still waiting to get it back been a week now!
Further to this I was called by Scott Marshall regional manage who basically paid lip service to this complaint. We will never again use Northside as it is Spaulding at no point were we asked what could be done to make it right! Absolutely woeful! I fully accept your support of the customer service team in Hull Scott but following our telephone conversation, where you admitted the poor customer service we had received, it simply sounds like damage limitation on your part! The so-called good will gesture you mention was a result of non authorised work to our motorhome. I would suggest that you leave the BS at one side in future when dealing with paying customers. It’s clear to me now that the culture at the Hull depot clearly filters down from senior management. You have completely lost our business and our trust.
Patrick Hewison-Ward

Date of experience: May 21, 2024

Steve at frontdesk/parts is as always a great help...excellent service

Date of experience: May 29, 2024

Brillant service from phone call, to email back up, Ellie and team are very good at listening to the issue and then proceeding to book you in.

Date of experience: May 20, 2024

The service and prompt response from Northside truck and van was exemplary and cannot fault them to source my tcm and have a fitter Konrad Gajos out to Derbyshire in double quick time.
Really appreciate his help who was very knowledgeable and extremely helpful.

Date of experience: May 17, 2024

Konrad Gajos from the 24 hour breakdown department is absolutely amazing! He always goes the extra mile to ensure my fleet of sprinters stay on the road, an absolute credit to Northside! Thanks again Konrad!

Date of experience: May 15, 2024

Always pleasant, always helpful, the best Mercedes workshop in the area

Date of experience: May 28, 2024

Northside are so busy but nothing goes unturned when anything needs doing.

The team we deal with ensure everything is booked in, chased and even collected/returned so we can ensure our wheels keep moving.

A much appreciated service which keeps us fully operational and legal.

A huge thank you from us all

Date of experience: May 01, 2024

Steve Wharfe always great customer service from this man in the parts department at northside leeds.

Date of experience: May 21, 2024

We order a lot of vans from many different manufacturers but I have to say that Scott and Alex have both gone above and beyond. Nothing was too much trouble, the offer was the best we could find in the UK. No hesitations in using Northside and particularly Scott and Alex for all our Mercedes purchases. Thank you.

Date of experience: May 02, 2024

Great service with very friendly helpful staff with servicing overnight at competitive prices

Date of experience: May 23, 2024

Communication is key in the transport industry especially if you have a small fleet, and i cant fault the team at Northside Sheffield on that front. Also flexibility which is another thing Northside excel at. Friendly staff on the "front line" and a helpful attitude, i cant really fault them.

Date of experience: April 08, 2024

Steve in the parts department is a legend. We needed an part urgently on Saturday morning, Leeds was the only place that had it. We were over an hour away, we got stuck in traffic on the M62 (of course) and didn't arrive until a couple of minutes after closing time. Despite this Steve was helpful and knowledgeable and very friendly and very forthcoming with tips and advice. Big thanks to him.

Date of experience: April 27, 2024

Leeds branch steve on front desk top guy . Always look after you

Date of experience: April 30, 2024

Rang Northside trucks Leeds for some history on a vehicle i purchased Tom was extremely helpful thanks again great service

Date of experience: May 03, 2024

Cameron, very helpful, quick and efficient, explained fault easily to understand.

Phoned yesterday afternoon to arrange engineer to come out not urgent, came first thing this morning, couldn’t ask for any more.

Thank you, will use again and will be looking at available packages.

Date of experience: April 17, 2024

The most amazing staff!! helpful, kind and always professional. Have always helped our small family business to keep the wheels turning. Always welcoming and chatty whenever we visit , parts ordered and delivered super quick. Always fix the problem. We feel very much part of the Northside Family . Thank you 😊

Date of experience: April 11, 2024

Friendly and efficient service provided the superstar that is Josh. Would have been a Friday night to forget, but Josh had me back on the road within 90 minutes from the call being placed, after completing what looked like a tricky job replacing an alternator. He is an outstanding asset to the company!

Date of experience: April 05, 2024

Yet another speedy turn around from the team @ northside Doncaster…

Many thanks to Ellie cotterill and the team..

Tructyre Doncaster

Date of experience: May 07, 2024

Josh you absolute legend! My delivery van all of sudden went into a 12mph limp mode due to an ad blue fault that had left me stranded in York. After waiting for around 40 mins which was well within the call out time I was quoted Josh from Northside Truck and Van Clifton, came out and fixed the van which turned out to be the ad blue injector. Helpful, friendly, knowledgeable, and an all round top man! No money was exchanged to write this review ha and I would highly recommend this company!

Date of experience: April 04, 2024