PrintNinja Reviews

1,219  Excellent
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

This was my first time printing my…

This was my first time printing my comics in a digest format. I made many mistakes in my original file, but the team at Print Ninja was able to help me fix everything, and the final product turned out great.

Date of experience: May 19, 2024

Reply from PrintNinja

Good Afternoon Matt!

On behalf of the whole team, thank you so much for choosing to partner with us for your first outing printing in digest format. We are so thrilled to hear the process from beginning to end was great and the final product is beautiful! Please don't hesitate to reach out to Laura when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!


Rated 1 out of 5 stars

Print experience

Clearer instructions are needed. What is provided is not clear. Additionally, it would help to have notes back to the customer highlighted or specifically pointed out within the email.

Date of experience: May 11, 2024

Reply from PrintNinja

Good Afternoon Brynda!

We are sorry to hear your experience printing your deck was not ideal. Please be assured we are always open to constructive feedback and criticism. We believe the underlying issue here may be the decision to utilize Microsoft Word as your design program. Microsoft Word is not a recommended program for high-quality print output, so we do not provide Microsoft-specific instructions on the website. It's unfortunate the communication we shared with you (as we do with all of our customers during the proofing process), as well as the custom Word template that was graciously provided did not provide enough clarity - we will seek to do better in the future!


Rated 5 out of 5 stars

The customer service was wonderful, very minor printing issue

The customer service was wonderful. Really responsive and I’m really happy with the coloring books I ordered. The quality is great with the minor issue of some scratch marks on some of the books. Hence 4 stars instead of 5…

Printninja reached out and offered options for solving the issue. Great customer service!!

Date of experience: May 02, 2024

Reply from PrintNinja

Good Morning Lea!

Thank you so much for taking the time to send in such a kind and thorough review! You can always count on us with it comes to fast and thorough communication - please be assured of that! Simon will be reaching out ASAP to further discuss the scratching you saw on your final product. Thank you for bringing that to our attention. Please don't hesitate to reach out to us when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

TOP NOTCH!

The Print Ninja team is TOP NOTCH from first review of the manuscript, right down to the team they contract to deliver the pallet!

Date of experience: May 10, 2024

Reply from PrintNinja

Good Afternoon Dave!

Such a kind review from one of our favorite clients! We cannot thank you enough for your continued trust and partnership. You can always count on consistency with us when it comes to kind and thorough communication as well as staying on top of the more complex logistical situations when it comes to pallet deliveries. Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce hardcover books at this time) and would result in MUCH faster shipping time, as well as some great return customer incentives (as you know)!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Demystifying the printing process for first timer

If I could give them ten stars I would. As a first time self-published author, I needed a lot of help figuring how to format files for printing and how to choose the paper type (thickness, finish, etc). The way they help you through this is absolute genius. They send you a book that not only explains how the formatting process works, but also doubles as a sample of each of the page types and finishes. They also sent me sample books in each of the paper types I was considering. Furthermore, when I had questions, their customer service was incredible—the best I’ve received from any company in my life. Their responses were timely, crystal clear, and thorough. As a result, my books turned out great!

Date of experience: June 09, 2023

Reply from PrintNinja

Thanks so much for the kind words! We specialize in helping first time self-publishers so it's great to hear that our services are fitting the bill once again. We appreciate your business and hope to see you back for another run!


Rated 5 out of 5 stars

Our beloved Ninja Friends!

Our Ninja Friends continue to take the best care of us! We consider them full-fledged members of the Indy Pack and could not bring our books to life without their expertise, excellence and commitment to quality. Thank you, oh thank you!

Date of experience: April 11, 2024

Reply from PrintNinja

Good Afternoon Teresa!

11 projects printed with PrintNinja...oh my GOODNESS - that is amazing! We are all so very happy to be members of the Indy Pack. From the bottom of our hearts, thank you so much for your continued partnership and trust in us to produce these projects. We all love seeing your name come across our screens. Please don't hesitate to reach out to Justin when the time comes for a new project. We cannot wait to work with you again!

Have a wonderful rest of your Thursday!


Rated 5 out of 5 stars

“Create in Cooperation”

Working with PrintNinja was an amazing experience. We greatly appreciate how they communicated the process along the way and were impressed by the end result of the printing finish with all the special features that worked out great on our board books. Even the final package delivery system was well thought out. It’s truly "create in cooperation" how they customize the needs for their clients.

Date of experience: March 30, 2024

Reply from PrintNinja

Good Afternoon Susan!

We cannot thank you enough for taking the time to send in such a kind review of your first time printing with us. We agree that your project is an absolute show-stopper! Please be assured that you can always count on us for fast, thorough, and kind communication throughout the process. When it comes to protective measures for shipment we are always thorough...it's quite a long journey!

Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we are limited on binding types and specialty options) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Great service

Great service, quick turn around.

Date of experience: May 24, 2024

Reply from PrintNinja

Good Afternoon John!

Thank you from the whole team for choosing to partner with us domestically! We are so happy to hear your first time printing with us was such a success. Please don't hesitate to reach out to Justin when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

definitely would recommend

Working with Print Ninja is easy and they are fast to respond to questions.

Date of experience: May 05, 2024

Reply from PrintNinja

Good Afternoon LC!

Thank you so much for taking the time to send in such a kind review. And thank YOU for your continued partnership...5 projects...that's amazing!! You can always count on us to try and make things as smooth as possible and fast communication. We look forward to working with you again! Have a great rest of your week!


Rated 5 out of 5 stars

Great account management, quality and turnaround times

Great account management, printing quality and turn around. Jen stuck with me as we worked to get my files right, and the team in China did a beautiful job. Very happy with the results!

Date of experience: April 23, 2024

Reply from PrintNinja

Thanks Kristin!
Jen is a superstar and our team in China are professionals in every sense of the word. We're so glad the project met your expectations and wish you the best of luck with your project.


Rated 5 out of 5 stars

Pretty intuitive, grateful

Pretty intuitive, you put your order in, then they email to make sure you're fine with the order before printing, at which point, they print. The shipping takes literally 6 weeks. Would work with again.

Date of experience: March 30, 2024

Reply from PrintNinja

Good Afternoon Tony!

Thank you so much for taking the time to send in such a kind review of your first time printing with us. Happy to hear you find the process very intuitive! Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce hardcover projects) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Print Ninja is excellent

Print Ninja does an excellent job. The welcome kit they send gives you examples of paper types and thicknesses and different bindings so you can really see what your project will look like. Their online ordering is easy to navigate. We have order thousands of our booklets from them. They keep us informed during the shipping process where our shipment is. Thank Ninja Print

Date of experience: December 23, 2023

Reply from PrintNinja

Good Afternoon Andrea!

We cannot thank you enough for taking the time to send in such a great review! We have been blessed with your partnership for going on 7 years now....WHOA! This is not something we take lightly, so thank you from the bottom of our hearts for your continued trust and partnership.

Oh yes, the Deluxe Sample Pack is 100% the first place to start when you are thinking of partnering with us as it will lead you right into our instant pricing calculator. We have actually upgraded that with TONS of new specialty add-ons if you haven't had a chance to look yet.

You can always count on us to keep you updated - please be assured of that! Please don't hesitate to reach out to Justin when the time comes for a new project. We have a new Domestic Service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives (as you know)!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. Justin and Sam did a great job explaining their prices, offered guidance on how to optimize my book before printing, and gave technical advice on how to fix errors. Their guidance made this whole process so much more convenient.

Would definitely recommend PrintNinja to first-time writers.

Date of experience: March 08, 2024

Reply from PrintNinja

Good Evening Chris!

Thank you so much for taking the time to send in such a great review of your first time partnering with our Domestic service. Justin and Sam are both outstanding at what they do and you can always count on them to be thorough and kind in all communication. We are always happy to provide guidance.
Please don't hesitate to reach out to Justin when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!


Rated 4 out of 5 stars

The representatives worked with me…

The representatives worked with me every step and offered multiple options and recommendations based on my needs and budget. Great team and responsive. My only critique, which the reps were open to learning about, were some quality issues regarding the cut of some cards. Just some excess lamination that easily peeled off. I also think the glue on the box was a bit week as the second card box basically popped apart once opened. These were small issues and the over all feel of the cards and lamination types were still great. I only ordered two decks and a physical proof but that didn't keep them from treating my order with attention and care.

Date of experience: January 05, 2024

Reply from PrintNinja

Good Morning Ash!

Thank you so much for taking the time to send in a review of your recent experience partnering with us Domestically. The constructive feedback you have provided is exactly the kind of feedback we need and will be put into practice. We are always striving to improve. That being said, you can count on every member of the PrintNinja team to be quick and thorough communicators and to treat each project with care and attention. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day and we hope to work with you again soon!


Rated 5 out of 5 stars

How do I love Print Ninja

How do I love Print Ninja? Oh let me count the ways...

Great communication from a friendly team of print experts who know exactly the look, feel, and specs of a project I'm working on.

Great advice and support especially when I'm struggling with size dimensions, page layouts, or finishing touches.

Quick delivery and perfect packaging that prevents rain, sleet, or snow from damaging my books.

Three cheers for Print Ninja: Hoorah! Hoorah! Hoorah!

Date of experience: October 14, 2023

Reply from PrintNinja

Good Evening Alex!

This may be our favorite review of all time. Seriously. Three cheers right back!!!

Thank you so, so much for taking the time to send in such an amazing review of your 8th (WHOA!) domestic order with us. Your continued partnership and trust in us make everything we do worthwhile. You can always count on kind and thorough communication, transparency, excellent quality, and extensive protective measures when working with us.

Looking forward to working with you again and again. Have a great holiday!


Rated 5 out of 5 stars

Outstanding customer service and a high-quality product

PrintNinja's customer service is truly outstanding. Their online resources are incredibly comprehensive and I felt comfortably prepared when it came time to place our order and finalize the book. All of the staff that I worked with via email were friendly and knowledgeable, and I felt very supported throughout. We are thrilled with our final product and the investment we made in it. The quality of the printing is as good, if not better, than other books in our genre that you would find on bookstore shelves.

Date of experience: January 25, 2024

Reply from PrintNinja

Good Afternoon Stefani!

Thank you so much for taking the time to send in such a glowing review of your first time partnering with us! When it comes to customer service we pride ourselves on being thorough, quick, and most importantly kind in all of our correspondence. We look at each project as if it were our own, so please be assured that we will always be here to support you. When it comes to quality...offset printing really cannot be beat! We are always growing and improving our online tutorial and resource center, so please be sure to keep an eye on that.

Please don't hesitate to reach out to Laura when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce board books) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

So impressed!

Everyone, from the project manager, to pre-press, to packaging clearly cares about doing their best work - every time. I am so impressed with the quality of work at Print Ninja and the care that is taken to get it right for the customer.

Date of experience: February 29, 2024

Reply from PrintNinja

Good Morning Rita!

On behalf of the whole team, thank you so much for taking the time to send in such a kind review of your first time partnering with us Domestically. You can always count on us to be kind and thorough in every step and process. Please don't hesitate to reach out to Justin when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Great printing, Great customer service

I’ve done three books with them so far. The printing is top notch. The proofing and prepress stage is easy to navigate and handled expertly and transparently. The customer service team is super responsive and helpful. I’m just gonna keep printing here until, well, uh, I’m just gonna keep printing here.

Date of experience: January 25, 2024

Reply from PrintNinja

Hi Jamison!

Please do keep coming back! We cannot thank you enough for your continued trust and partnership. We are here for you whenever you need us. Consistency when it comes to quality and customer service can always be counted on. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have a new Domestic Service that may align with a new project and would result in MUCH faster shipping time, as well as some great return customer incentives (as you know)!

Have a wonderful rest of your day!


Rated 5 out of 5 stars

Best place for comics printing

Incredible experience. Jeff, Sam, and Margaret were helpful every step of the way. They treated every new question with great attention to detail. They informed me about every step of the printing process and caught every mistake that I missed. This was my first time working with a professional press, and they made me feel welcome and encouraged. So grateful for this team!

Date of experience: January 05, 2024

Reply from PrintNinja

Good Evening Hannah!

We are all so thrilled your first time partnering with us Domestically was such a success! Jeff, Maggie, and Sam are all experts in their fields and are truly valued members of the PrintNinja team. You can always count on us when it comes to fast, thorough, and kind communication. Any and all questions are welcome and encouraged! Please don't hesitate to reach out to Maggie when the time comes for a new project. We have some great return customer incentives!

Have a wonderful rest of your day and we hope to work with you again soon!


Rated 5 out of 5 stars

I made the ultimate decision to have my…

I made the ultimate decision to have my books printed upfront with print ninja rather than printed on demand and I’m so glad I did. The quality of the books is amazing. Vibrant, clear, no errors, they look beautiful. And my contact, Margaret, was so helpful every step of the way, including when I requested an update on delivery. If you are looking for upmost creative control over your project I really recommend using print ninja.

Date of experience: December 18, 2023

Reply from PrintNinja

Good Afternoon Britt!

WE are so glad you chose to partner with us! When it comes to quality, offset printing really cannot be beat. Maggie is a treasured and valued member of the PrintNinja team and is an absolute rockstar at what she does. Please don't hesitate to reach out to Maggie when the time comes for a new project. We have a new Domestic Service that may align with a new project (though we cannot produce hardcover projects) and would result in MUCH faster shipping time, as well as some great return customer incentives!

Have a wonderful rest of 2023!