Toluna Reviews

68,748  Great
TrustScore 4 out of 5

4.1

In the Market Researcher category

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Reviews4.1

68,748 total


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Rated 3 out of 5 stars

Fix condition responses to ensure not asking question on topic provide a negative response.

1 So offering me survey and then to tell none to be done
2 Asking the same question more than once ie age, sex etc
3 Give me do not know options
4 Better conditional branching, eg no interest in football, than asking lot of questions on football
5 Do ask for name recall of brands, I recall brands, but as dyslexia, trying spell brand name is very difficult
6 Stop have survey end without at confirming and end with thank your

Date of experience: May 28, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 4 out of 5 stars

I've been with Toluna probably over 20 years

I've been with Toluna since they took over Greenfield, so probably 20 or more years! I love the 15 point polls, the daily spin for possible extra points, and the awarded points when I spend time on a survey that ends or I don't qualify for. Needless to say I enjoy taking surveys and earning points to redeem for cash or gift certificates! I do wish the few lingering problems with the site would get resolved, like number of surveys/points available. I I wish we could get paypal or Amazon codes the same like like a couple of other panels I belong to, rather than waiting days (or sometimes weeks) for an email to come.

Date of experience: May 29, 2024


Rated 5 out of 5 stars

Good earnings from Toluna

I'm happy that there are available surveys for my qualification, esp. that I am already a senior. Toluna is fair & gives chances to each member to participate & earn. The payout process is real & is easy to redeem. Moreover the surveys are far interesting, informative & easy to answer. I typically enjoy answering the surveys. I hope there will be more to come for the amount I earn is a big help for my personal needs.

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 5 out of 5 stars

The directions for completion of the…

The directions for completion of the surveys were easy to understand. The questions were clear, & the choices for answers were relevant. I always learn something new when I take a survey, which makes it interesting. I’m always amazed about the number of companies & products that I have never heard of or forgotten about. Points for taking the surveys were promptly added to my account, & I was informed of the total points I have accumulated & how many more I would require before I could redeem them. Directions for redemption of points were clear & a various reward choices were outlined. Overall a positive experience.

Date of experience: May 30, 2024


Rated 5 out of 5 stars

Go for it…

Just thought sounded ok when I red it all. I've never done anything like this before, and my kids are all out of home, it gives me a chance to see what I like about things, but I haven't received a gift or anything as yet, just signed up, so it all new to me and it out of my comfort zone. So here we go people sit back and enjoy 🙂

Date of experience: May 29, 2024


Rated 5 out of 5 stars

Thank you so much Toluna

I will give Toluna a 5-star rating because this platform is amazing, rewarding, and challenging. The surveys keep on coming right into your inbox as well as in their apps too so you don't have to worry about it if you do your survey once twice or thrice as long as there are surveys on the lists you can still have a chance to work on for the succeeding surveys. So let's bring it on.

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review. We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself!

Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to a 5 star level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 2 out of 5 stars

Toluna is a big scam!

Toluna always sends surveys that you spend 10 - 15 minutes answering about a new product's packaging and at the very end of answering all of the product manufacturers questions it stats that you are not a candidate to take the survey. Sometimes at the end it will state that OOPS, something went wrong. You never get your points. It's a HUGE SCAM!

Date of experience: May 28, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 2 out of 5 stars

The surveys are fun, the reward availability is frustrating

I love taking the surveys, and sharing my experiences and opinions, but I spend so many hours each week helping Toluna with no way to spend my points. Almost every digital gift card is “Out of Stock” 90% of the time. I mean, how can DIGITAL gift cards be out of stock? They’re digital! Anyway, if the rewards would continuously be available, this would be a perfect survey experience from top to bottom.

Date of experience: May 23, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 4 out of 5 stars

Toluna.com for me has a great start

Toluna.com for me has been a good experience. I signed up to the platform less than a week ago and my experience so far has been great.
They have a good customer service team which response to enquiry and complaints very fast and their surveys has less screening out like most other platforms and there always surveys available.
I have already recommended the platform to some friends and families even though I have not reached the threshold to cash out as am sure they will.

Date of experience: May 24, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 5 out of 5 stars

The website is friendly and clear

The website is friendly and clear, they show you your points what are the are the rewards, the surveys fit for you depending of your profile, it’s really easy make a survey at least one survey per day.
A constructive advice, late in the night the web side don’t have surveys available and it’s really difficult navigate trough the web side maybe you can check what is happening on that moment.
I am really comfortable and happy with the website.

Date of experience: May 23, 2024

Reply from Toluna

Hello,

Thank you for your amazing review. We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself!

Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to a 5 star level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 5 out of 5 stars

This survey company always provides…fair assessment of answers and distribution of points earned

This survey company always provides ample surveys to complete. They issue points on surveys that you start, but end up not qualifying for. They are fair in their assessment of your answers. They appreciate each and every survey taker.

Date of experience: May 28, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 1 out of 5 stars

Every time I do a survey it always says…

Every time I do a survey it always says something went wrong and kicks me out and I don't recieve any points for it or it says we are looking for something else. I jave made more money doing ro silly little google rewards than I have through this.

Date of experience: May 29, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 5 out of 5 stars

Thank you for giving me the chance to…

Thank you for giving me the chance to share my experiences with Toluna.
I love being part of the team
Sharing my thoughts makes me feel useful
It gives me courage to keep learning by sharing and participating surveys
It sharpen my brain
Im glad and grateful 😊☺️☺️

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 4 out of 5 stars

I enjoyed your survey however I found…

I enjoyed your survey however I found it a bit difficult to read the dark gray boxes where you choose the 3 most important things you'd like. Thank you for opportunity to participate!

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 3 out of 5 stars

I was kicked out of many surveys before…

I was kicked out of many surveys before being chosen for one but in the process I was asked many questions and did not earn any points. I think some points should be awarded for going thru the entry process.

Date of experience: May 29, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 5 out of 5 stars

Toluna is the best survey site for me

Toluna is the best survey site for me. It has interesting surveys and you don't get screened out too much. The rewards for the surveys are fair. Good interface.

Date of experience: May 28, 2024


Rated 5 out of 5 stars

You offer new and innovative surveys to…

You offer new and innovative surveys to take every day and make it challenging, but enjoyable. They always get me thinking and make me think outside the "box".

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team


Rated 3 out of 5 stars

I requested a Gift Voucher in January…

I requested a Gift Voucher in January and have not received it.

Further to my last message I would like to now say that my case has had a quick review and I am now in receipt of my voucher.
Thank you Toluna for the quick response Much appreciated.

Date of experience: May 23, 2024

Reply from Toluna

Hello,

We are terribly sorry to hear about your disheartening experience and we would really appreciate the opportunity to change it for the better!
Please submit a ticket at https://www.toluna.com/contact-us with the subject 'Trustpilot Review - follow up' and share some additional details. We will follow-up on your case as soon as possible!

Best,
Toluna Team


Rated 5 out of 5 stars

I love completing surveys for Toluna

I love completing surveys for Toluna. They are a great company and send such diverse and very interesting surveys through to my web site. I really enjoy taking part.

Date of experience: May 29, 2024

Reply from Toluna

Hello,

Thank you for your amazing review.

We are delighted to hear such positive words coming from a loyal Toluna influencer like yourself! Please don't hesitate to get in touch with us at https://www.toluna.com/contact-us whenever you have questions or concerns. We'd love to bring your Toluna experience to the highest level!

We are looking forward to seeing you on Toluna for many years to come!

Best wishes,
Toluna Team