Balboa Press and their associated companies fell short in many respects. A long time to reply to requests for information and to follow up and implement what was agreed. Books arrived weeks after they should have been shipped. Changes to book internal and external finalised months after changes submitted and only with several rounds of follow up. Spelling mistakes found due to low English skills of those working for the firm. Constant calls from high pressure sales people to keep selling marketing packages costing thousands of dollars with questionable impact given how many books are on sale around the world. The company appears to be taking advantage of people’s dreams particularly those of older customers writing their life stories.

Date of experience: November 19, 2023