Trying hard to improve
Overall, Authorhouse did a fair job.
My observation and experience finds that calls or emails were not returned. When calls are made by some staff no message is left. Communication is lacking.
Too much concern over the all mighty dollar, really left a bad taste in my mouth. I know you need to make money but some of that leads to poor customer service.
The left hand doesn't know what the right hand is doing in some circumstances. Marketing jumps in too quick and absolutely no guidance provided for new authors.
Quality control-does anyone look at what is published after entry to Amazon, Barnes and Noble, Authorhouse. The information about the book was more of an authors note and other areas were left blank. Why aren't you using the information in the Submission Information Form. The form itself says you may send it in as a separate Microsoft document. Send to who and when?
Date of experience: May 05, 2023
