James

United States

Reviews

Review of AutoDS - All-In-One Dropshipping App

Rated 5 out of 5 stars

Eric C. AutoDS Order Specialist

Eric C. from AutoDS Order Specialist has went above and beyond my expectations. He was able to assist me in several different orders questions, especially pertaining to tracking and delivery. This makes my life as a business owner much easier to enjoy.

Date of experience: May 27, 2024

Reply from AutoDS - All-In-One Dropshipping App

Hi there!
Thank you for sharing your experience with us - it's much appreciated!
We’re pleased that Eric was able to provide you with exceptional service!
We’ll make sure we pass your kind words along, our customer service team will be happy to know that you really enjoy working with them 😊
Thanks again for supporting our business.
AutoDS Team

Review of AutoDS - All-In-One Dropshipping App

Rated 5 out of 5 stars

AutoDS Order Specialist - Maridel S.

Maridel S. is an AutoDS Order Specialist. She was able to help me identify the correct tracking number for an item and give me supporting documentation to help with conveying the delay in shipping to my customer. This is what I am looking for when there are issues. Tell me what the problem is, show how to solve it, and then ask if I need any additional help. Maridel S. did all that and I appreciate her helping me figure this issue out with this particular order.

Date of experience: May 26, 2024

Reply from AutoDS - All-In-One Dropshipping App

Hi there!
Thank you for sharing your experience with us - it's much appreciated!
We’re pleased that Maridel was able to provide you with exceptional service!
We’ll make sure we pass your kind words along, our customer service team will be happy to know that you really enjoy working with them 😊
Thanks again for supporting our business.
AutoDS Team

Review of AutoDS - All-In-One Dropshipping App

Rated 1 out of 5 stars

Bad AUTODS

I have written 2 five star review of AutoDS. But not this one. AutoDS says they respond to EVERY ticket with 24 hours. But in this instance, they have not. I have written at least 5 tickets all subscribed to the same message that Tracking Numbers were not getting loaded into my Orders records. Not having this done causes me severe delays on shipping, which eBay dings me for every time every one of them is late. Not one single ticket has been addressed or have they responded to any of the tickets at all. This has caused me to suspend operations of my business because I can't trust that AutoDS is uploading tracking numbers. More important, they HAVE NOT responded to ANY tickets.

Date of experience: May 24, 2024

Reply from AutoDS - All-In-One Dropshipping App

Hi James!
Thank you for sharing your feedback with us. We are sorry to hear about your experience. We'd like to address your concerns and assist you further. Please contact us directly at dorina@autods.com so we can discuss this matter in detail and work towards a resolution together. Your feedback is valuable, and we're committed to improving our services. Looking forward to hearing from you.
AutoDS Team

Review of AutoDS - All-In-One Dropshipping App

Rated 5 out of 5 stars

Customer Service agents are great!

The Customer Service agents are so knowledgable, warm, and friendly every time I reach out to them. They are the core of the company!

Date of experience: May 16, 2024

Reply from AutoDS - All-In-One Dropshipping App

Hi there!
Thank you so much for your review!
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them.
They are always here to solve any of your problems 🙂
Please feel free to contact us again if you need more help!
AutoDS Team