the services I paid for were very high
the services I paid for were very high, and I didn't even get most of them. the only thing I appreciated was the fact that they designed my cover in a timely fashion. Other than that, it was a no go. I also was passed between several different publishers and agents which I was unaware of! One was on a leave, but no one communicated with me about that. I called my book consultant many times (of course I had to leave a message), but they didn’t have the decency to call me back!
The financial department was not helpful at all all, they take their sweet time “refunding” my money. They kept pestering me also.
I was extremely excited about my first book being published but this company was not the place to do it. Very disappointing. Very unprofessional, and a company I would never recommend! Definitely will be sticking with self publishing for the foreseeable future
Date of experience: April 06, 2024
Reply from Xlibris
We are happy you liked your cover. We do have specialists in each part of the publishing process which can seem like you are being passed around. We charge fair prices for the work we perform for our authors to allow them to reach readers with their books. We will be in contact with you about the financial aspect.