Awful, Awful, Awful Experience
Don’t stay away, RUN AWAY from Veterans United as fast as you possibly can. I’ve bought 4 houses as I moved around the U.S. as well as countless refinances of my VA mortgage. While some loan originators have been better than others, I never had as terrible experience as I had with Veterans United. I had never used them before and thought to give them a try. What a mistake!
After uploading the usual plethora of documentation of income and statements, and a few calls and texts, nothing. They ghosted me. Calls and texts went unanswered for months. I’m guessing they fired the guy that was assigned to my loan. His last cryptic text to me was that he was “between a rock and a hard place.” What the heck does that mean? A problem with my loan? Who knows? He seems to have disappeared off the face of the Earth. Calls, texts, and emails went unanswered.
After hearing nothing for months and assumming they obviously didn't need my business, I decided to send one more email before moving on to a more competent mortgage lender. Finally, an answer. After a exchanging a few more emails, I’m told they can’t lend me $500k. That’s $300k more than what I was looking for in a mortgage. Have they got my file mixed up with someone else? Who knows? Competence seems to be in short supply at Veterans United. I sent one more email to them correcting the figure. I shouldn't have bothered. It was obviously way past the time to cut the cord on these bozos.
Date of experience: May 27, 2024