985 total
My rep, McCabe, was knowledgeable, eager to listen, polite, charismatic and friendly. My husband is not a very patient man and I believe my rep handled his impatience with ease. The rep spoke quickly, but very clearly. The entire process took absolutely no time and without inconvenience. I was impressed.
Date of experience: May 30, 2024
Darius is a genuinely helpful person who wants the best for his clients. It was an absolute pleasure working with him and he found me an even better plan than the one I had originally intended. Truly amazing, thank you!
Date of experience: May 29, 2024
Terrano was very friendly & extremely knowledgeable. He helped me with a matter I’ve stressed over for several months & made it seem effortless. He genuinely cared and listened to my concerns. He spoke professionally & was easy to understand. He provided a great answer to every question I had. I cannot thank him enough.
Date of experience: May 28, 2024
Astyn w made the experience so easy and didn't have me on the phone wasting a bunch of time. He was beyond helpful, entertaining and great to work with. I will most Def refer all family and friends just bc of him.
Date of experience: May 28, 2024
Tiffany Anthony was very very very helpful and patient with me today while she was helping me fill out somethings I needed she I great cust service rep and is very good at her job she also in my opinion needs a raise when the time comes thankyou..
Date of experience: May 30, 2024
Mike Ross went the extra mile for me when 6 or 7 reps got it all wrong and literally drug me through the MUD,wrong policy's over and over,all those calls with me were recorded.All they have to do is review the conversations with countless reps and figure out why these Reps are not taking any pride in the help Michael Ross offered,totally professional and needs to be recognized beyond this letter of thanks...Thanks Michael Ross
Date of experience: May 23, 2024
The agent I was gifted with was great. The fact that he was from Texas meant I understood every word he spoke. Now I'm not knocking agents from foreign countries, but they are hard to understand being from the USA.
My agent also went above and beyond to explain all details big and small and my experience could not have been better.
Date of experience: May 22, 2024
Rosa was so sweet and nice. She changed my experience from being overwhelming to calm and soothing. Great job Rosa you keep of the great work.
Date of experience: May 29, 2024
Cody Brady was very helpful and kind. During the whole phone call we received all the information we needed and was successfully enrolled for insurance.
Date of experience: May 24, 2024
I had the best experience with this marketplace worker her name was Courtney and she was just so sweet and very knowledgeable and she did an awesome job on my enrollment 😁
Date of experience: May 28, 2024
Dennis was very kind, he explained carefully and patiently every detail of the plan and also made the call very friendly.
Date of experience: May 23, 2024
Cristian gaete was very helpful friendly when someone needs coverage I will gladly reference them to him
Date of experience: May 23, 2024
Tiffany really made my day, she was so kind and understanding when I was angry. She got my account fixed when it was done completely wrong, and made my experience the best ever!
Date of experience: May 20, 2024
Kris was very helpful and nice. I called with an issue paying for my prescriptions and not only did he fix that problem but he put me on a more affordable insurance plan. I’m very thankful for his help.
Date of experience: May 16, 2024
My experience with Erik Fisher was honestly a great one. For me being a young person who really didn’t understand he was able to break everything down and help me understand. 10 out of 10
Date of experience: May 16, 2024
Mr. Matt helped me with a problem I had with the company because someone had been tampering with my information and I believe it will be fixed. He did a great job as far as finding the problem and setting up the solution. Great job!
Date of experience: May 16, 2024
Michael was very polite and helped me navigate to everything I needed. Thank you Michael. I was expecting to be on the phone forever and he was extremely helpful to let that not be the case
Date of experience: May 20, 2024
Rosa Jimenez was a sweetheart. She had so much patience with me and she took her time to find and give me all the information she knows I will need.
Date of experience: May 16, 2024
Michael Ross gave me his direct number and when I call it hangs up & doesn’t ring . I’m trying to get my 1095 A form that I never received to file my taxes. I have Blue Cross Blue shield insurance through Marketplace Not Am Better . I’m confused about this . My telephone number is (254)922-8789 Ms. Cheryl Worlds Please have him call me back
Date of experience: March 05, 2024
She was very helpful and knowledgeable about the situation. And gave her best insite on it
Date of experience: May 24, 2024
