58 total
After unboxing the microwave, we had a problem with a minor cosmetic defect in the control panel. The Home Outlet Direct team sent us a link to make a claim, and we received the new part to replace the defective part within a week. It's what you do to solve an issue that matters!
Date of experience: November 08, 2023
Buyer Beware... I bought a 7 piece THOR Kitchen combo from Home Outlet Direct with an additional 3 year warranty. We have had problems with just one piece, the wine refrigerator. As soon as we had it installed, it would not work properly. We put in a service request only to find out that there is no one in my area that can repair.
SO a year past and now, I went to the warranty vendor who said they cannot find anyone in our area so I should go find someone and they would reimburse me the cost. I am OK with that.
However, NO ONE will even come out and look at it.
SO BEFORE YOU BUY any THOR Products, MAKE SURE THERE ARE REPAIR REPRESENTATIVES IN YOUR AREA!
Date of experience: May 05, 2024
Swapping Ranges. Moving and Selling Home. Taking My High End 36" Wolf Range... So Had to Replace..
Much more affordable items... and look great. Ordered one.. Delayed, Delayed.. Weeks.. Not Home Direct's fault - manufacturer's (Covid related). Brittany comes in - suggests similar product. Able to sell at same price. Cancels 1st order.. From when Ordered (Fri afternoon) - delivered in 4 business days. Wow! Amazing Cust Service. Install next day - and house will be on market with new appliance on Tuesday after Labor Day Wknd. Can't say enough positives!
Date of experience: September 03, 2020
We researched appliances for our home renovation for well over a year until I found Home Outlet Direct. From that point on, smooth process. We selected a fantastic Thor Package, ordered and within 3 days received communications from the company asking about our timeline and how did we want to take delivery.
Appliances arrived crated and well packed. Included with the order were the specification sheets for each appliance.
We gave those to the kitchen designer who incorporated into our renovation plans. Easy installation for our contractor.
If I had to do it all again, I would go straight back to HOD. I have also recommended to friends and family!
Date of experience: April 03, 2023
Laura S. helped my husband and I when we were purchasing an appliance package for our kitchen remodel. She was SO exceedingly patient, informative, and helpful ... truly some of the best customer service I've ever received!! She has made loyal customers of Home Outlet Direct out of us. I look forward to chatting with her about future purchases.
Date of experience: April 28, 2021
Easy to find what I was looking for, great customer service and prices. My husband and I just renovated our entire kitchen and we ended up buying all our appliances from Home Outlet Direct. I spoke with Brittany who helped me place my order and was able to give me a discount because I was ordering multiple items. Make sure to message them via chat or call to get the same service.
Date of experience: January 21, 2020
Reply from Home Outlet Direct
Thank you Dawn! We were happy to help you with your home purchase needs. Glad you were satisfied 😄👍🏻
Absolutely fantastic company! I purchased a Zline cooktop and it had a small leak. Home Outlet Direct promptly took control of the situation and sent me replacement unit to my door within 2 days! Meanwhile I'm still waiting to hear from Zline. Home outlet direct also responded to my emails immediately with no delay. I'll not only buy all my future appliances from Home Outlet, I'll most certainly recommend my friends and colleague to do the same. They are a fantastic company with great customer service.
Date of experience: October 19, 2021
Laura S. In customer service was absolutely informative and patient with my wife and I. We went back in forth between different brands and models of Ranges, hoods, dishwasher, micro, and refrigerators and she was great. Answered everything we threw at her. Looking forward to doing business with Home Outlet Direct!
Date of experience: April 24, 2021
I posted a review on here and this company DELETED the review so I am reposting. This is a SCAM of a company and all of their reviews on here look like they’re FAKE because they are deleting ALL the negative reviews so that no one can really see what a bad business they are. I ended up buying my appliances from Lowe’s who had a better price, better service, and ACTUALLY knew about the products they were selling. DO NOT SHOP ON THIS STORE. I’M GOING TO GO TO THE BETTER BUSINESS BUREA AND LET THEM KNOW THIS COMPANY IS DELETING THEIR REVIEWS!!!
Date of experience: December 01, 2022
Reply from Home Outlet Direct
Thank you for your feedback, Tiffany.
Trust Pilot does not allow us to remove reviews. Trust Pilot took your original review down because they determined you are not our customer and never purchased from our store.
You visited our website and spoke to one of our sales representatives via the live chat. You asked a specific question about the material used in the stove. The agent let you know we did not have that information, but we can reach out to the manufacturer and get back to you via email once we have an answer.
You then demanded that the sales agent calls them immediately. He tried to reach them but was unable to. We again offered to inform you via email once we have an answer. You made several rude remarks and ended the chat.
We take pride in offering a fantastic service to the tens of thousands of customers we have had. Many customers submit photos of their new kitchens with their reviews which you can find on our website here: https://homeoutletdirect.com/pages/reviews
We are an authorized dealer with all the brands we carry. Our logo is prominently displayed on their official websites', including ZLINE, Thor Kitchen, Forno, and many more.
We hope you enjoy the new appliances you purchased elsewhere.
All the best,
Home Outlet Direct Team
I purchased a Zline 36" dual fuel Dura snow range with the assistance of numerous of your staff who were always kind enough to answer all my questions. This range replaced a 36" GE Cafe range which I had serviced too many time and the issues were never resolved. With that said, I can honestly say I love my new Zline range. It looks gorgeous and bakes amazingly well. So far, the only minus is that it does not accommodate a full sheet pan. But other than that, I'm fine with it.
Date of experience: February 20, 2023
I had a wonderful experience with Jamie in Customer Service. I emailed her with an issue, and it was resolved quickly and easily. From the ease of ordering, a return/exchange for slight damage of a delivery, to sending us a missing item, we've had an amazing experience with Home Outlet Direct. And we LOVE our Zline appliances. They're high-end looking and are exceptional quality, but did not break the bank. 10/10 for value.
Date of experience: October 28, 2022
I'm very pleased with the expertise use by this company, Home Outlet Direct. Their shipping practices are exceptional. They over pack everything. They go so far as to separate item which historically get damaged. I have received almost an entire kitchen and nothing damaged.
Date of experience: March 17, 2022
Reply from Home Outlet Direct
Hi Nick! Thank you so much your review! We are thrilled to hear you had a great experience shopping with us
Excellent outdoor kitchen set. Great quality and great price. The customer support that I received prior to the sale and all the way up to the delivery was nothing less than First Class. The team at Home Outlet Direct very knowledgeable and patient. They made the whole process painless.
Date of experience: February 27, 2022
Reply from Home Outlet Direct
Thank you for your 5-star review Tricia! We are thrilled you are happy with your outdoor kitchen set! We try our best to have a great sales and support team and are glad you had a great experience shopping with us :)
I bought a mini split system from them online and we had issues with it. Finally Mr. cool and home outlet direct agreed to refund it for full price so I sent it back in and now they are refusing to give me my money they have the product and my money they will not answer the phone. They will not transfer your call. I have very poor customer service.
Date of experience: January 23, 2024
Reply from Home Outlet Direct
Hi Jesse,
Thank you for your review and feedback.
You were issued a full refund for your return. At the time of writing this review, the mini split you ordered was not yet returned to us.
As explained to you several times over the phone and email, we can only refund an order once the item is picked up from the courier and delivered to our warehouse.
Once your order was returned we issued you a full refund for your order.
I’m new to dealing with Home Outlet Direct, but couldn’t be happier.I recently purchased an island vent hood , and When trying to make the purchase I found out the sale and promotions were discontinued . I called and spoke to Kelly, who was very polite and courteous, and I felt went out of her way to make sure l had a pleasant buying experience. I know people are edgy because of COVID, and it’s great to run across people who want to treat you like your important to them. I also wanted to thank Brittany for her help. Looking forward to receiving my vent hood. Thanks again.
Date of experience: September 08, 2020
Excellent quality and service!
From the ordering process to the delivery it was a pleasure to order from this Home Outlet Direct! I spoke to a sales associate who helped put a quote together for me and answered all the questions I had.
I ordered a full set of ZLINE kitchen appliances. To be honest I was surprised how quickly they arrived, impressive!
Date of experience: November 17, 2022
There was a recall on their products because of leaking issues. Just want to make sure to post my voice so that others know to be careful buying from this store. They are sell bad products to good people… its only a matter of time before this business is SHUT DOWN.
Date of experience: March 22, 2023
Item arrived damaged and dealing with this company was painful. They are in no hurry to do anything and are unfortunately just a drop shipper so they don't have any stock and have to deal with the manufacturer directly. What this means is that they can't remedy any problem themselves, they just say-wait for the manufacturer. Also, they never answer the phone! They are just a shell business that has a handful of employees to answer the phone when they are available. What a waste!
Date of experience: July 22, 2020
Reply from Home Outlet Direct
Hi Aaron, we are sorry to hear you did not have a positive experience.
Unfortunately, most appliance retailers don’t actually manufacture the goods themselves but source them from different brands. Due to the current COVID-19 impact on the manufacturing process and supply chains, we are subject to delays on certain products. We had a replacement ready to ship for you, however, it was not ready the same day you received your damaged one and would have shipped in 1-2 days. We understood this did not work with your renovation timeline, so we issued a refund to you immediately. We appreciate your feedback and are working hard to ensure we ship replacement units faster in the future!
If you ever need to contact us again in the future, we urge you to try our online chat- as response time is more immediate. Thank you for shopping with us, and we hope you have a more pleasant experience in the future!
Great experience purchasing my new Zline stove and hood. Staff was super helpful. Truly was the lowest price online anywhere in the country, free shipping and no tax!!! Love my Zline 36 inch gas oven range! Works like the super expensive ones but much more affordable. Had a small blurp not getting the right lids for the brass burners but finally after many emails I got a phone call and it was resolved the next day. Zline had Fed Ex-ed them overnight. I highly recommend Home Outlet Direct. If it wasn't for the blurp I would have given in 5 stars. Great product!
Date of experience: January 07, 2021
The customer service is the best, period. This company went waaaayyyy above the call of duty to help me. I normally wouldn’t write a review like this, but I just have to acknowledge the amazing service I received. They go out of their way to make sure their customers are taken care of and happy with their order. I will be giving them as much business as I can because of how good of an experience this was. They are responsive, professional, they FOLLOW THROUGH, they’re friendly, I could go on all night. I am so pleased to have found them. They are simply the best. You’ll agree!
Date of experience: December 07, 2023
