My book was laid out and printed nicely, as if someone there really cared to make it look as good as possible. That said, there were several errors that needed to be corrected by AuthorHouse before we had liftoff. The reason I am not giving a higher rating is because of the money-grab mentality in treating a supposedly valued customer as a revenue target. Some reps are excellent, but the bad ones make the whole place look like they are only out for your money. If the management there could weed them out and recognize that "if you take care of the customer, the customer will take care of you" it would be better for everyone. I do have one other concern, and that's if authors are truly receiving the royalties to which they are entitled. Is there any way to verify this, aside from AH's own internal system?

Date of experience: March 08, 2022