DE

Delssy

United States

Reviews

Review of Balboa Press


Rated 1 out of 5 stars

It's too bad I cannot rate balboa a big…

It's too bad I cannot rate balboa a big 0
What a poor and unethical service. Not only do they fail to provide the services I paid for, but also failed to respond to follow-ups regarding the services purchased. Their royalties are not transparent as I purchased several books to test this and never got a royalty for these copies reflected on my account. Anyone who wishes to unite to seek justice can contact me here Storefulfillment101 at gmail.com

Date of experience: February 21, 2024

Reply from Balboa Press

We are sorry to hear about these challenges, we were in the process of fulfilling your paid services. As for distribution, it is impossible to list all the places your book was/would be available. It is available to any retailer who subscribes to the distribution database. Retailers are free to offer the book at whatever price they would like, we cannot control that. You are paid your royalties on the sale.
I did check your author center and see the sales that you mentioned, they are listed in the sales activity and on the royalty report. Please contact us because we need you to provide some details for us to make payment or you can go to your author account and under account information enter the payment info. If you would like to discuss this further please contact us at inquiries@authorsolutions.com

Review of ThriftBooks


Rated 1 out of 5 stars

I did not receive my book even though…

I did not receive my book even though it states "delivered."

Date of experience: February 12, 2024

Reply from ThriftBooks



Hi, there.

We're sorry your item has not arrived within the estimated delivery time. Please contact us at the link below so we can work with you to correct this issue.  We're here to help!
https://www.thriftbooks.com/contact.aspx

Caitlin