My book is amazing and I’m grateful for…
My book is amazing and I’m grateful for that. However the marketing manager I’ve dealt with Unfortunately muddled up a lot of things leaving me very anxious and upset. Yes it’s been rectified thankfully but it’s left a bad taste. I was also never told what was happening and no payment transactions were given so I lost track of my purchases. For a huge professional company I am disappointed. I would like to see a big improvement in the future with dealing with them. But I love my book.
Date of experience: May 16, 2024
Reply from Xlibris
Thank you for sharing your feedback, and we sincerely apologize for the confusion and distress caused by the issues with your marketing manager. We understand how important it is to have a smooth and supportive experience, and we are truly sorry that this was not the case initially.
We are relieved to hear that the situation has been rectified, but we regret that it left a bad taste. Please rest assured that we are committed to improving our processes to prevent such experiences in the future.
Regarding your receipts, they are emailed to you after every purchase and are also available in your author center. If you need any assistance accessing them, or if you haven't signed up for the author center yet, we are more than happy to resend the instructions.