Best in Anime Club

13 minutes ago

Legitimate website, great product. I bought the Shang-Chi ugly christmas sweater, and the Haikyu Dream cloak. All I can say is they were happy with the present. 10/10 would purchase again!

5 hours ago

MO

I love the Otaku Box because each month we're allowed to vote on what is to come in our boxes. The price is great and Liz always has something new each month. Liz always has a great selection of two different scrolls and T-Shirts we can vote on plus the 1:9 size Figures are great. I've turned a few friends onto Otaku Box and they love it.

Updated 6 days ago

I like the plushies, and Helaku (customer service member) but that's about it. You'll be waiting months for your orders, while watching more popular series like Hazbin and Genshin ship within the 40 days it says on the site. You'll be waiting even longer if it's a deposit preorder. I've been waiting 2 months for a plush they said would take 40 days to ship (Chiaki). That's if the product even arrives properly, there were issues where the Joker from Persona 5 plushes were sent out with a bunch of errors like backwards paws, missing face details and missing chest fur like advertised. The community is a mess, somehow a zionist was made moderator in the Discord. They left eventually but it left a bad taste in my mouth. Other than that theres a lot of in-fighting and petty behaviours from grown adults. They'll "boycott" deposit designs made by artists they don't like in the server, and make it known. Which means those of us who purchased the deposit because we wanted the character potentially miss out due to some 30 year olds pettiness. The shop doesn't do anything to reprimand or punish those involved so it's essentially encouraged. Honestly, the plushies are cool. But the store lacks transparency on status updates, and the ability to act to keep their community safe. If you're fine waiting a months for your order, and stay out of the Discord it'll be great for you.

3 hours ago

RL

Placed and paid for an order on May 10. Their customer service said it would arrive 21st - 23rd. Received it on the 27th. Since their sizing chart for the average/typical Large is a little different, I asked The Fandomaniax rep for advice. She said to go with the XL, so that's what I did, and she also ensured me that their exchange policy is easy if it's not right. Well, the XL is like a XXL. And they were all Way too big. In order to return them, I would have to pay the shipping ($45 from Hawaii to China) and also pay a $18.75 processing fee. So I lose no matter what. Before I ordered, I emailed their customer service to ask about the sizes, because Onepiece.store and Cospicky shirts were severely undersized. A Large was more like a medium. Definitely a major disappointment, especially after waiting almost 3 weeks for my order.

A day ago

LC

Ordered shorts, they are tiny, nothing like the picture. Paid £20 for something not even worth £1. Emailed asking for refund and they haven’t replied. They then asked me to write a review

May 21, 2024

AN

Great quality and fits great

Updated Apr 15, 2024

This is the 3rd time I've ordered from this company. Let's me set things straight, the pillows and covers are high quality... If you receive the right one. I was sent the wrong inner pillow (wrong filling and felt much cheaper). After reaching out to their "24/7" support, offering to send back the wrong item as per their own policy, they got back to me 2 hours later, asking for a picture of the wrong item, which I sent. It has now been 36 hours later and I am still waiting on any update. Their phone number doesn't work, they don't respond to Facebook messages, so the only avenue is email, for which they will not respond to. It is my hope that writing this review may get them to finally respond, otherwise I'll just have to ask for a refund through my payment method. Long review short: good quality, average processing time, terrible customer support and customer satisfaction *Update* After many days of waiting for responses (3 days for 1 and another 3 days for the 2nd) they have finally gotten back to me and informed me they would send a new inner pillow and to keep the old one as compensation. Once again, the quality is good and the shipping times are good, just hope you don't have to deal with customer service as it'll take days for a response.

May 10, 2024

AC

The customer service and product quality are generally poor. On my first order, they omitted an item and the T-shirts were of inferior quality. I emailed the company directly without receiving a response, prompting me to contact PayPal. Only then did they immediately reply and refund the cost of the missing item. I did not raise the issue of the T-shirts' quality. On my second order, only half of the items matched the expected quality (as shown in the pictures). The third and final time, I ordered only coffee mugs, as the mug from my second order was satisfactory. Unfortunately, all the mugs I received this time had printing errors. After another unacknowledged complaint to the company, I contacted PayPal again, resulting in a 60% refund. I rate them two stars for their unique and original designs that are not found elsewhere, but there is a significant need for improvement in quality and customer service.

Feb 27, 2024

SW

I ordered some figurines and air pod case for my kids. I was ready to receive the order in multiple packages as the notice in the order confirmation. I also read the reviews about this problem. But surprise, they came all in one package only and everything is in good condition.

May 3, 2024

Island of anime is a good place to buy anime stuff, but the by‌if you got the address or something wrong the support or contact us is not very helpful. I give it 5 bc the product is amazing