Wonderful Experience
It was good: The ordering process was easy and efficient. Their website is very nice. I like the packaging and their attention to detail on explaining each of the chocolate.
Date of experience: May 30, 2024
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Reviews4.9
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I had problems with the delivery of the…
I had problems with the delivery of the chocolates in Costa Rica by DHL. zChocolat offered me two other boxes of chocolates to deliver anywhere in the world, at no cost to me. A very generous offer, sent to my two granddaughters in the United States. Thank you so much
Date of experience: May 27, 2024
Reply from zChocolat
Thank you Gilberto for taking the time to share your lovely review.
It is a pleasure to read our customer service team was able to find a way to make your experience a satisfactory one as this is our number one goal here at zChocolat.
I am delighted your granddaughters received their gifts and I truly hope they are enjoying their grandpa's thoughtful gesture.
It will be a pleasure to assist you again in the future and help you send wonderful presents to your loved ones.
Stéphanie Pascal | zChocolat
Customer Service Assistant
That was an extremely fast delivery
That was an extremely fast delivery, meant to give my wife something for her birthday since the present I ordered was delayed for a week. The chocolates ended up being the star of the show, she loved them.
Date of experience: May 26, 2024
Reply from zChocolat
Thank you immensely for your wonderful review!
I am thrilled to hear that our swift delivery helped make your wife’s birthday celebration a success and that the chocolates were the highlight.
The zChocolat team is delighted to have played a part in making the day special and look forward to serving you again for future occasions or simply to indulge in a sweet treat.
Thank you once again Adam for your trust.
Laurence Chassany | zchocolat
Customer service manager
My experience was perfect
My experience was perfect! I sent it from France to Nederlands, to a friend, all the information was right on time, all the transport phases generated an e-mail, and I was informed of the package conditions.
Ah, it's important to refer: it was cold at the arrival and quite beautiful.
My only "problem": I didn't taste these chocolates, yet! It was a gift... I could only see great comments and a beautiful site.
Date of experience: May 17, 2024
Reply from zChocolat
Thank you for your kind feedback!
I am thrilled to hear that your experience was flawless and that the delivery from France to the Netherlands proceeded seamlessly, with timely updates at every stage.
Hopefully, you will have the chance to savor the chocolates soon, as they are highly praised.
Laurence Chassany | zChocolat
Customer service manager
Absolutely reliable
They’re just reliable! I’ve been living overseas for 15 years now and zChocolat has always been a super reliable company. The chocolates always gets a wow of whoever I buy it for and they always deliver on time. Chocolates great, the packaging is great. You definitely get what you pay for.
Date of experience: May 13, 2024
Reply from zChocolat
Thank you so much Ariel for your incredibly kind words!
Delivering that "wow" factor with every box of chocolates is what we strive for, and ensuring timely delivery is a top priority.
We pour our passion into crafting each chocolate and take great care in packaging to enhance the entire experience.
Your satisfaction is our ultimate reward, and we're delighted to have exceeded your expectations.
Thank you again for your renewed trust,
Stéphanie Pascal | zChocolat
Customer Service Assistant
Not received in time
Mother's day gift wasn't received in a timely manner. Waiting to see if zChocolat will reimburse any shipping charges. I don't think they are at fault. I think DHL failed in this instance.
Date of experience: May 13, 2024
Reply from zChocolat
I am terribly sorry that your gift was not delivered on time for Mother's Day.
It appears that our carrier did not receive a response at the provided address. They also did not leave the package in your mailbox since they do not have access.
We take full responsibility despite our carrier best efforts and apologize for the inconvenience caused.
Laurence Chassany | zChocolat
Customer service manager
Great Service!
Despite an earlier issue, you have fully redeemed yourselves and made the receiver of these chocolates very happy!
Full marks to you!
I would now definitely recommend!
Date of experience: May 09, 2024
Reply from zChocolat
Thank you Dorothy for sharing your lovely review.
It brings us immense joy to learn that your experience with us was satisfactory and that our customer service team ensured you felt genuinely cared for.
Your recommendation means the world to us, and we're truly thankful for your support.
Stéphanie Pascal | zChocolat
Customer Service Assistant
Delicious gift!
I’ve only tasted four of the chocolades in my gift until now. But they all were delicious! They arrived fresh and cool in a special box.
Date of experience: May 17, 2024
Reply from zChocolat
Thank you for sharing your opinon Irene!
I am delighted to hear that you have enjoyed the chocolates you have tasted so far and hope you continue to enjoy the rest of your gift!
Laurence Chassany | zChocolat
Customer service manager
My third of many orders of zChocolat
I fell in love with zChocolat's vegan assortment. The flavors and quality are unsurpassed. I ordered some non-vegan items as well as another vegan assortment and decided to try the jam. Again, the quality is unsurpassed. The apricot jam is amazing and the jar size very generous. Thank you again for bringing French chocolates of such quality to me and my family. Please also thank the entire team in your wonderful town of Forcalquier. I love your Monday market!
Date of experience: April 08, 2024
Reply from zChocolat
Thank you so much Lisa for taking the time to share your wonderful review!
We're delighted to hear how much you enjoyed our vegan assortment and apricot jam! Crafting exceptional products is our passion, and we're thrilled that you and your family could experience their quality firsthand.
Your appreciation means the world to us and I'll make sure to convey your gratitude to our dedicated team in Forcalquier.
We truly look forward to hearing from you soon,
Stéphanie Pascal | zChocolat
Customer Service Assistant
Firstly
Firstly, when you go to ZChocolat, you are not simply looking for chocolate or a gift. You were looking for a truly unique experience, which is what I received from them every time. This time, in fact, I was able to provide artwork for the card and the box itself, which was a special joy for me, because the artwork was my own. Extraordinary. Marvelous. Wonderful!
Date of experience: April 26, 2024
Reply from zChocolat
Our aim is to provide an exceptionally unique and special experience that transcends the simple act of receiving chocolate or a gift, and I am thrilled to hear that we succeeded in doing so.
At ZChocolat, we provide numerous personalization options with our products to help you create the perfect gift that shows appreciation and care for those special to you. Your own artwork for the card and box undoubtedly added an extra layer of joy and meaning to your gift, making it truly extraordinary.
Thank you, Brian, for choosing ZChocolat, and we eagerly anticipate creating more marvelous moments with you in the future.
Laurence Chassany | zChocolat
Customer service manager
Chocolate review
I really liked how each box was labeled separately based on its type. My favourite have been the Praline one, but that doesn't mean that I didn't enjoy the classic or exotic chocolates those were great too.
The different kinds of flavors really brought everything together nicely.
Date of experience: March 21, 2024
Reply from zChocolat
Thank you for taking the time to share your wonderful review Mohammed!
I'm glad to hear that you enjoyed the variety of chocolates in your order and appreciated the labeling based on each chocolate type.
The Praline box seems to have won your heart, but it's wonderful to know that you appreciated the classic and exotic assortments as well.
At zChocolat, we pride ourselves on providing a diverse array of flavors to ensure an unparalleled tasting experience and we are delighted to read we have been able to satisfy your taste buds.
Stéphanie Pascal | zChocolat
Customer Service Assistant
Excellent Chocolates
Chocolates arrived quickly and in excellent condition. Tracking information was great! Bought these for my daughter after she bought some for me for Valentines Day. Excellent, fun chocolates! The complimentary dark chocolate bars were an unexpected treat!
Date of experience: April 18, 2024
Reply from zChocolat
Thank you John for your delightful feedback!
We're thrilled to hear that your daughter's gifts arrived swiftly and in perfect condition.
Our team takes great care in ensuring a smooth delivery process and keeps you informed via email from the moment your parcel leaves our facility until it is successfully delivered.
We're delighted to play a role in your family's gifting traditions and we look forward to delighting you again in the future with more of our artisanal treats!
Stéphanie Pascal | zChocolat
Customer Service Assistant
Exceptional in every way!
So incredibly happy with the personalised service and absolute care!
I am in Australia and my cousin is currently living in Sweden. We miss her a great deal and thought we should send her chocolates for Easter.
We are incredibly grateful to have found zChocolat, a French company, delivering to Sweden with both exceptional quality chocolate and service.
Thank you for making our lives a little easier and for putting a smile on our dear cousins face.
Greatly appreciated.🥰
Date of experience: April 03, 2024
Reply from zChocolat
Thank you so much Tityana for your kind words!
We're delighted to hear that you had a positive experience with our personalized service and that we could help bring a smile to your cousin's face all the way from Australia to Sweden.
It's truly heartwarming to know that our chocolates and service have made a difference for you and your family. Your appreciation means the world to us.
We're here to make your gifting experience as seamless and enjoyable as possible, and we look forward to serving you again in the future.
Stéphanie Pascal | zChocolat
Customer Service Assistant
More creative flavors
great chocolate even though the shipping company was not accurate about the shipping day it arrived well packed and the taste was exceptional, but i hope we see more creative flavors in your catalogue such as cheesecake, rice cake and honey sweetened chocolate.
thank you and best regards.
Date of experience: April 03, 2024
Reply from zChocolat
Thank you Nourah for your lovely comment!
I have sent you an email about the delivery delay as there seem to have been an issue with the delivery address.
We're thrilled to hear that your order arrived in good condition and that you enjoyed the exceptional taste.
We are always looking for new recipes to expand and we'll definitely take your suggestions into consideration as we continue to innovate and develop new flavors.
Thank you for your trust,
Stéphanie Pascal | zChocolat
Customer Service Assistant
Great Service!
Despite an earlier issue, you have fully redeemed yourselves and made the receiver of these chocolates very happy!
Full marks to you!
I would now definitely recommend!
Date of experience: March 30, 2024
Reply from zChocolat
Thank you Corey for taking the time to share your lovely review with us!
We are sincerely delighted we were able to bring you full satisfaction and to read your recipient is enjoying your gift.
Thank you for your recommendation, we look forward to assisting you again in the future.
Wishing you a lovely day,
Stéphanie Pascal | zChocolat
Customer Service Assistant
What a nice surprise to receive a well…
What a nice surprise to receive a well packaged, insulated box of specialty chocolates! An elegant wooden, customized box to fit a multitude of handmade chocolates with beautiful ribbon detail and a card. Each bite is delicious. Thank you for the immediate email to let me know. My package had arrived on my front stoop and follow up after my note to you. Exceptional presentation and customer service, especially from overseas.!
Date of experience: April 04, 2024
Reply from zChocolat
Thank you so much Ned and Victoria for sharing your lovely feedback on your recent gift experience.
I am so pleased that you appreciated your special, personalised gift! Each of our elegant mahogany boxes are hand made in the Jura region of France and every box its own unique serial number.
Inside are our decadent chocolate masterpieces; 15 or more of our with our unique recipes developed by our award winning chocolatier whose commitment to authentic French savoir-faire and the highest quality ingredients results in chocolates that are nothing less than true French decadence.
I look forward to assisting you in the future when you decide to pass this regal experience onto your loved ones!
Stéphanie Pascal | zChocolat
Customer Service Assistant
Argentina experience
Hello ,
Very trusty entership you are , communication between us are good , everything is arrived in time , problems were solved almost immediately
The only advice i can you is the chocolates looks but better on your website but in reality is a bit less polished
Thank you for all your services
Date of experience: February 17, 2024
Reply from zChocolat
Edouard, thank you so much for sharing your review!
I am delighted to hear that we were able to deliver our authentic French chocolates all the way to your recipient in Argentina!
Thank you for your feedback regarding our site images. Please rest assured that your feedback has been heard and will be addressed.
Nonetheless, I am so pleased that you had a pleasurable experience with us and hope that you will put your trust in us again in the future!
Elysia Reed | zChocolat
Customer Service Assistant
I ordered from Australia for my…
I ordered from Australia for my grandkids in France. The transaction and customer service are excellent.
Delivered as promised with notifications. These are for Easter Sunday - a selection of white and milk chocolate eggs - top shelf product.
Date of experience: March 28, 2024
Reply from zChocolat
Rhonda, thank you to take the time to share your recent zChocolat experience.
It's heartwarming to know that our chocolates were selected to bring joy and create special moments, on Easter Sunday.
Thank you for trusting us to deliver a delightful experience to your loved ones across the miles! We're honored to be a part of your family's celebration and hope your grandkids will enjoy their lovely presents.
Stéphanie Pascal | zChocolat
Customer Service Assistant
Delayed Delight: zChocolat's Exceptional Service and Unique Flavors
I ordered Macaroni for my wife on 2/9 to be delivered to the states. They got stuck in customs and we didn't receive them until the 24th. HOWEVER, before I even knew they weren't coming zChocolat reached out and made it right by not only sending another box but an assortment of chocolates too. It didn't make it by Valentines either but I can't fault them for that.
Overall a great company to do business with and, while I prefer the more standard flavors, the uniqueness of the flavors I received were quite fun to enjoy.
Date of experience: February 24, 2024
Reply from zChocolat
Dave, thank you for sharing your review!
I am so pleased to hear that your wife loved her zMacaron gift and that you were able to enjoy tasting our unique flqvours toegether!
Please allow me to apologise once again that your order did not arrive in time for Valentine's Day. Whilst they are rare, unfortunately international delivery delays occur from time to time. Nonetheless, our expert customer service team are always on hand to deal with any delays and will always ensure that your order is delivered as soon as possible, even if that means shipping a replacement.
We really appreicate your trust and understanding, thank you. We look forward to being able to assist again in the future!
Elysia Reed | zChocolat
Customer Service Assistant
I ordered these for my boyfriend for…
I ordered these for my boyfriend for Valentine’s Day. Although they arrived late (which was to no fault of ZChocolat, but rather customs holding the package) ZChocolat responded with concern and compassion. I will most definitely order from their company many more times in the future. The macarons arrived late, but were still edible. And they were absolutely the BEST I HAVE EVER TASTED. Thank you for putting such attention to detail into a delicate treat. We also ordered some from a local company as well in Florida, and they were nothing compared to the authentic flavors ZChocolat used in theirs. Absolutely hands down the BEST.
Date of experience: February 10, 2024
Reply from zChocolat
Blake, Thank you for sharing your review!
I am so pleased to hear that you and your loved one enjoyed tasting our zMacarons together! Culminating the talent of some of France's most skilled pastry chefs, our macarons offer a taste of true decadent and culinary perfection.
I would like to apologise once again for the delivery delay and thank you for your understanding. While this is of course not the kind of service we endeqvour to deliver, occassionally delivery delays are beyond our control. Nonetheless, I am so pleased that our customer service team were able to help and that you were able to experience a taste of authentic French macarons all the way in Florida!
It would be a pleasure to assist you again in the future and we look forward to hearing from you again soon!
Elysia Reed | zChocolat
Customer Service Assistant