1,272 total
Terrible high pressure by sales people
The books were good
But so many issues agents really only wanting to sell
Date of experience: May 02, 2024
Reply from Xlibris
I'm glad to hear that you're pleased with the book. We'll ensure that you no longer receive any unnecessary calls. It appears that there was an issue with the number of calls made previously. I apologize for any inconvenience this caused.
Working with publicist was wonderful. Great at walking me through the process and feeling comfortable about it.
VERY UNHAPPY WITH JAMES IN THE ORDERING DEPARTMENT. I left 7 messages over a month and he could NOT BE BOTHERED with returning ANY of my calls. After complaining a very sweet woman finally called and I was able to go forward with my order. Just wish I could remember her name
Date of experience: June 08, 2023
The finished product is excellent and most of the staff very helpful and professional. A little more guidance at the first editing stage would have saved many troubles later. The editors were very difficult to contact and engage. Too many unauthorized changes were made at this stage and it was too complicated to redo. Botanical works should not be tampered with, and have limited editing. Quite frustrating but overall, excellent.
Date of experience: May 12, 2023
When looking into publishers to get my book out, Xlibris offered me a great package deal. But what really sealed the deal was the conversation of what I would be getting for my money. I felt comfortable and confident with everything discussed and what I would be getting. They worked quickly, efficiently and made it all happen exactly how I wanted.
Date of experience: October 27, 2023
Stay as far away from this company as humanly possible. Lots of promises that they were unable to deliver, and then if you knew the amount of hassle we went through to get a substandard partial refund, you would be shocked. If you insist on using them, read every tiny piece of fine print with an attorney present, because they'll nail you on everything and won't be able to deliver what they promise in the end. It's been nothing but an incredibly miserable experience. Stay far, far away.
Date of experience: September 20, 2023
Getting the book in print is a fantastic feeling, particularly when it relates to a real-life adventure with the need to share the story with others. The murder of hundreds of people in Ukraine, including women and children, needs to be shared and published by a company you can trust.
Date of experience: December 23, 2023
Reply from Xlibris
Peter thank you for publishing this important book with Xlibris
Xlibris has come through with what they promised. I was promised that they would publish my book which they did and then they needed EXTRA money to market. I asked about a payment plan and that wasn't possible. They want ALL of the money upfront and it's almost impossible to keep up with the financial demands they make on individual authors. Its getting damn near impossible to do anything anymore without a ton of cash.
Date of experience: April 13, 2023
So at first I thought this company was amazing, but I really should have read the reviews. After my book was published I waiting the six months before I was meant to get royalties. However this never happened. They are always phoning and emailing promoting marketing and when I reply with ‘no I need my royalties before I commit to anything’ I either forget my get a response or the person on phone says to email so and so blah blah. They signed me on to this author learning centre for £10 a month and only way to cancel is to phone a number, which is unrecognised on my phone. What a horrible company no not recommend
Date of experience: January 23, 2024
Reply from Xlibris
Hi Lilly, we sent how to sign up to get your payments electronically in Oct. This will insure that you are paid quarterly as the contract outlines. We will resend the email with the instructions. We put great emphasis on making correct and timely payments to our authors.
Thanks for finding me.
Altho my experience has been a challenging one.
May I say that the world need more publishers like them who are determined to seek, search and find Authors/Poets/Writers like myself that are inspired make their dreams a reality to be published.
Thank You Xlibris
Date of experience: February 11, 2023
I have been very unhappy with Xlibris staff. When I called to get information always had to leave a message and then no one ever called back. They have no problem calling when they want money. I have two manuscripts ready but will be looking for another publishing company.
Date of experience: July 08, 2023
Believe my experience was decent in publishing my first book. Got the service I paid for and wouldn't have any problem recommending them.
Date of experience: March 31, 2024
Reply from Xlibris
Thank you for the review!
This is my second published work with this company. I really appreciate them walking me through everything concerning making sure I corrected any mistakes, choosing the right cover photo, and helping with the editing. I really appreciate the time everyone took with me to see my project come to fruition.
Date of experience: August 03, 2023
I have had the distinct pleasure working with Travis Black as my publishing consultant from Xlibris Publishing Company. He explained everything in great detail and helped me get the best publishing package for my book. This was my first time using Xlibris but I will most certainly use them again with my next publication. Very pleased. Thank you Travis.
Date of experience: January 06, 2023
The editor was horrible. After reviewing my book, it appeared that nothing was ever updated. I had to pay an private Editor $400.00 to edit my book, which took an additional four weeks.
Date of experience: February 25, 2024
Reply from Xlibris
I apologize for any confusion. Your package did not include editing so unless you point out the mistakes we cannot change anything. In self-publishing you own your content. If you would like to discuss this further or would like to make any changes please contact us at customerservice@xlibris.com
The service is great, the book looks great though you forgot to fix simple grammatical errors.
But I don't trust the marketers, they talk a lot with great speech but they do nothing. they charge exorbitant Facebook ads, amazon ads blah blah blah but they sip beer and tell you that you had 1000 impressions, 10 clicks and no sale after pocketing thousands
Date of experience: August 24, 2023
This was my fourth publication with Xlibris. All my dealings with them have been excellent. Problems, if they occur, are handled efficiently and they have always done more than was expected. I recommend them highly.
Date of experience: October 27, 2023
My experience was made great, because at first publishing wasn't going well with some of the persons I was working with. I like that xlibris acknowledged the problem and came right in to correct it. I value the fact of knowing that if something is wrong in the future with my writtings or from previous work. I can count on them to have the problems fixed.
Date of experience: May 12, 2023
The truth is, my experience with Xlibris so far not been great, good perhaps, but there are a few things I wish was done differently. FOR EXAMPLE, encouraging me to spend money on exposures that in my book would have been better spent on getting my book in book stores. How effective can be getting the book to international markets when it is only publish in English? I published 2 books before and I never thought that the font would be a problem. I am still waiting to see the book to know if I will be satisfies with the print font. The FONt size of a book can be a deciding factor on hpw many books are sold.
Date of experience: September 10, 2023
The greatest value I received in publishing my three books with Xlibris, resulted from the great contributions made by the staff of Xlibris.
1. The very reasonable pricing for the three combined books.
2. Convincing me to breakdown my rather large and complicated book into three more manageable books.
3. The patience with all the additional editing that this change in format required.
4. The willingness of the staff of Xlibris to assist in the marketing of the books for a vary reasonable fee.
5. The quality of the final production of the books.
Date of experience: August 22, 2023
Not a good experience. I do not write bad reviews so I will not get into the many disappointments I experienced with Xlibris. I will say this was not my first book nor my last, but I will not use this company again.
Date of experience: February 15, 2024
Reply from Xlibris
We are sorry to hear that you were disappointed with the overall process. We would love to help you out and understand what went wrong. Please contact us at inquiries@authorsolutions.com to discuss.
