Xlibris Reviews

Things started to fall apart at the end. The folks helping with the set up and publishing were helpful. But once transferred to my "book consultant" I couldn't easily get a call back, was provided incorrect information, and when I asked to change the delivery address, was told the message was received, BUT DIDN'T change the address. I received the books and I am unhappy with the print quality of the photos; it doesn't seem to match what I approved on the galley photos. They asked me to send an email with pictures, which I did. Four days later, no one has contacted me to discuss.

Date of experience: September 25, 2023

This time we had a much better experience than our first publication in 2011. Everybody was pleasant to work with and they were prompt in getting back to us. My one criticism is that we worked with so many different reps, it got confusing who we were supposed to be working with.

Date of experience: December 05, 2022

Xlibris has taken over a year to complete the PR Marketing, Social Media and promotions I paid for. Also, the press release was sub par and aesthetically unappealing. They did not really write the press release. They just cut and pasted answers Igave on the questionnaire.

Date of experience: June 10, 2023

This company seems only to be interested in making money, having signed a contract with Xlibris they then wanted me to sign a second contract for more money, but not refund the first contract, which I hadn't used.
When asked Xlibris to refund, Exlibris declined.
The bank blocked Xlibris from charging my account from further payments, however, was not able refund the first payment due to the signed contract.
I was advised to contact the ACCC, which I will do.
Xlibris is not a company I would advise anyone to publish with.

Date of experience: September 12, 2023

Bought the most expensive package and was told 3 months at most for the project. Now over 6 months and still not complete. Poor communication, inability to take direction. Asked for a change - it was ignored but items that weren't requested were changed almost bizarrely. Aggressive after sales

Date of experience: July 01, 2023

I was a little pessimistic in the first days, but later on, I believed that I made the right choice. All Xlibris staff work very cordially, I am very satisfied. I recommend it to everyone. Thanks again, great job.
Regards, Mustafa Kemal

Date of experience: November 02, 2023

Absolutely horrible. Been waiting on a refund for 2 years now with some refund specialist named AL that keeps dragging this out in hopes that I forego my hard earned money. After all my time and efforts, this week Al informed me that a refund will be processed with a deduction of $240 admin fee. Despicable! I am contesting this and will be taking this case to the commerce commission board. Ugh, such a distasteful experience.

Date of experience: March 03, 2023

I signed with XLIBRIS in the summer 2023. However, there have been one problem after the other. Firstly, my draft was on all online platforms for at least one month before taking down. I was very disappointed and it was very frustrating. I kept calling and sending emails, however it took a while for someone to acknowledge the problem and fix it. I finally received my book order only to find there is nothing about the author in the book. The only 2 persons really helped me out was Ted and Dustin. I’m very disappointed and it’s very disheartening.

Date of experience: October 13, 2023

IHave had 7 previous books published by Xlibris with no problem however the last book was a nightmare?
No personable service, no phone conversations,
It was months trying to finalize and get delivery..
I am very, very disappointed in a company I have had
So much respect for in the 20 years of business with

Date of experience: December 10, 2023

The process of publishing my book with Xlibris involved working with different people at each step of the process. All seemed knowledgeable although at times it seemed as though I was being passed from one person to another. At times the process was rigid which made it difficult to explain how I wanted the illustrations to be placed. In the end, while not precisely the way I had planned a good looking book was produced and the marketing is now beginning

Date of experience: February 16, 2023

It’s Tommy, with regards Xlibris deserves 11/11, fast and efficient workers, very professional, friendly service and life savers. Top quality products and fantastic customer service. My favourite experiences involve these publishers.
Thank you all for your hard work, the Xlibris Sirs and Madams

Date of experience: September 22, 2023

I love Xlibris I published my 2nd book with them and they published my books in a timely manner. If I publish another book again I will definitely be publishing with them. The quality of the books is EVERYTHING!

Date of experience: December 17, 2023

I have been impressed by the attention and expertise I received through every stage of production--editorial to marketing. Each stage brought me into contact with a consultant who made me feel special. My own commitment went over budget, but I do not regret the investment. I hope my book will reach its best target readership.

Date of experience: February 08, 2023

This company is not a good company for authors. They ask you for more money to help you market your as they say only to set you up for a failed mission and they also do not investigate or deliver sales from customers who are not receiving there orders.

Date of experience: October 26, 2023

They published my book with full-on typos and grammar problems years ago. The book sold well and I moved, then I stopped getting checks. Forgot the password for my account so I registered a new account. Now they tell me they will not send me a royalty check for all these years because I cannot get into my original account, even though I registered anew. This is just plain fraud.

Date of experience: February 21, 2023

I wrote "Through My Eyes...The Past Comes Calling. Please do not purchase my book because you will be rewarding Xlibris financially.

Xlibris incompetence started after I paid them $3K. They breached their contact, didn't edit & they created more errors. And they didn't give me a dime from residuals. When I informed them of this fact, I was passed around & never received.

When I instructed them to send me a digital copy, for my lawyer. They sent a copy that had watermarks which was not legible. When I requested a legible copy, they sent a URL with a password that didn't function. I sent them a screanshot validation.

Also, they provided my personal contact information to many companies/ scammers who call to this day to try & sell fraudulent movie deals, book events....And they ask for money. Don't fall for their "dangle the carrot" BS extortion attempts!

Thus, rationally I would NEVER recommend anyone to use Xlibris. They are GREEDY, incompetent, untrustworthy, unprofessional....

The postive is that I DON'T have to interact & or deal with them anymore! Amen 🙏 🙏 🙏

Please don't pay them to directly cause you harm, headaches & added stress.

Shop around for a Publishing Company who has good charter & integrity!

Date of experience: February 08, 2024

This company offered me a refund if I didn't finish my book. I paid them 1500 in Jan and 1575 in Dec they refunded me 1500 and 1050 keeping over 500 for literally doing nothing! Now I am forced pursue other actions to try and get my refund
Read their reviews before you use this company so you don't get scammed

Date of experience: February 09, 2023

I published my 1st children's book with Xlibris, what a mistake. I had to tell them to remove the dogs genitals 3 times in the drawings. I paid them thousands of $$ and they still wanted more for marketing??? According to Xlibris, they only sold a few books in 2021, however in 2022 and 2023 I know of at least 24 people that have purchased my book, yet there is no record of the sales? DO NOT USE Xlibris, if fact do self-publish your book, self publishing companies only care about the money they receive, they don't care if your book sales!

Date of experience: May 17, 2023

The company is prompt in delivering as promised. The production is fast and satisfying. My problem is in the marketing of the products. They want you to pay off the agreed amount for the marketing of the books, rather than taking the marketing fee from the money derived from the book sells. They know if the book does well, it's a win win situation for all. Above all, I like their service.

Date of experience: July 23, 2023

Book Review

The products are great but you have to really sort out all that you are getting and realize that many added costs for Marketing need to be explained upfront so you can understand.

Date of experience: December 10, 2023