Bait and switch
I can't believe these people can just lie to customers and get away with it. First they loudly tout their business model as,(we are in Bloomington Indiana) which come to find out you only get them during the separating you from your money part. After that it is all the Philippines. Scam capital of the world!!!!!! Every person I talked to there didn't even know what a Nook was or an e-reader. How do they market without knowing this, and they acted like they were reading from a script and when I ask a question they transferred me to someone else. I thought I was getting a scam call because they called me at 9:00am on a Saturday morning, total Philippine scam MO, but it turns out that was their marketing department. And most of them barely speak English. The guy I worked with at first made me trust him, got me to pay them, said he would be with me throughout the entire process, I haven't been able to contact him for a week, straight to the Philippines every time I call. Now that we are demanding our money back because they lied to use about their service they say they are keeping $100 of our money for canceling as per agreement. But this was never in any material that we have seen nor was it mentioned until we cancelled our project. I can only find two words for these people scam and scum. They prey on the hopes and dreams of people for profit. They are down there in the drudges of humanity with politicians like the mayor of Detroit, who over valued homes of the poor then raised property taxes to an un-payable amount only to sell these homes out from under these poor people destroying their dreams. This was a bait and switch as far as I can see. And that is not legal in this country. No more self publishing for me. Where has all the integrity and honesty gone? People don't do business anymore they stalk their prey.
Date of experience: January 02, 2019